[Resolved]  Jet Airways — Loss due to Pathetic Service

Address:

Hyderabad, Andhra Pradesh

I am Navneet Thakur, Manager with Oriental Bank of Commerce. I recently flew with JET Airways and had a pathetic experience. I and my wife had booked tickets from Hyderabad to portblair on a leisure trip on 02.11.2010. I was to fly Flight No. 9W2747 on 04.11.2010 at 06.20 hrs from Hyderabad to Chennai. I checked in at 5:00 hrs in the morning to find that the flight was rescheduled to 8:00 hrs. I informed at the counter that i had a connecting flight no. 9W 613 of JET to portblair the same day at 10:00 hrs. They assured that the plane will take off as scheduled and I will be able to catch my flight to portblair. We requested them to accommodate us in flight 9W2361 to chennai that was departing at 8.00 hrs so as to enable us to catch our flight to portblair but our request fell on deaf ears. The flight 2747 was further delayed and it finally took off at 9:00 hrs after repeated assurance from Jet staff that we will be able to catch our portblair flight. We reached chennai and were surprised to know that the the flight to portblair had already left. We were also surprised to know that the flight 9W2361 which took off from hyderabad was the same flight to go to portblair. We were shocked to know that inspite of being very well aware that we were supposed to miss our portblair flight as our hyderabad to chennai flight no. 9W2747 had taken off 1 hrs after 9W2361 that was to proceed to portblair, nobody bothered to inform us the same. After making a complaint, we were accommodated in RAJ Park a 4 star hotel in Chennai for the day and our tickets were scheduled for the next day. Again the experience at RAJ Park was shocking. There was a limit to the breakfast, lunch and dinner cost and we were supposed to have our lunch and dinner @ Rs 350/- per person and breakfast @ Rs.175/- per person. The rates at the hotel were such that even basics like a 2 Rotis and a subzi would have cost you more than the limit. So finally we had to pay from our pockets. Also our one day was wasted at chennai out of the 3 days that we planned at portblair. While returning on 07.11.2010 the flight no 9W 614 from portblair to chennai were cancelled. We were accommodated in a below standard hotel the entire day with unhygienic condition and food. The entire trip was messed up due to JET Airways. Also I was unable to catch up with my office on 08.11.2010 and had to extend my leave. The entire experience was horrible and I vowed never to fly with JET again. I had taken up photographs of the Menu Card at Raj Park and copy of Bills paid by me at Raj Park as I intend to lodge a complaint with Consumer forum shortly. The sorry state of affairs can be ascertained from the fact that I had also lodged a written complaint at the Chennai counter of JET Airways but nobody has even bothered to call and know the facts. The same sorry state of affairs was recently experienced by me while flying Patna to Hyderabad on 28.11.2010 by flight No. 9W2288 and 9W0825.