[Resolved]  Jet Airways — Loss of luggage flight no. 9w0017

Address:

Ludhiana, Punjab

Dear Sir,

I was travelled on 25th Jan 2012 from MELBOURNE to INDIA, MY flight was connected to JET AIRWAYS from SINGAPORE. I travelled in Qantas Airline from Melbourne to Singapore and I must say that till Singapore my travelling experience with Qantas Airline was good, but from Singapore to India my travel experienced was worse with Jet Airways and when I reached at Delhi Indira Gandhi International Airport I found that I lost my dark blue colour bag with silver colour lock "on top written GLOBEX" which is upright design, soft material two wheeler. My all clothes, all basic things in it even I had some expensive gifts jewellery boxes, my expensive clothes all day to day useable things which is worth of $3500, everything I lost and I spend two week in Two clothes only, that is a worse experience I am facing in my Life in my own HOME COUNTRY, which I never ever expected. After reaching at Delhi Airport, One person whose name Gaurav make the report, who’s REF. No. "DEL9w30010", of lost of my dark blue colour bag which is upright design, by saying that your bag is still in Singapore and it will come be next flight, but in reality they are hiding the truth from me I am a NRI here and first time I was travelled in Jet Airways and I lost it and afterwards nobody bothered, they just give me the call center number which is [protected] which is in Pune and these people never listen to you, they are not even bothered to call you to inform what’s going on, they are keep saying "we are tracing your bag but there is no success". I also wrote so many emails, but there is no positive response. It is worse-worse services in Jet Airways in INDIA and I must say if they are not care about the NRI people then what else they can do for normal civil people. It is because of their poor services, They ruined my all TRIP IN INDIA and now I will be think ten times before come in INDIA.

If you can help me or suggest me a way to get back my bag from Jet Airways, I will be very very thankful for you. My file Ref is Del9w30010. I am looking forward for your reply.

Your Sincerely,

Uma Rani