Jet Airways — mishandling of baggage (Broken Suitcase)

Address:

Mumbai City, Maharashtra

Jet Airways (9W309) Pax Rohit Gutch PNR-LSDJCR
Mumbai-Delhi 13th May 2011

i have travelled on this flight & did check in my suitcase & found one of them is completely broken. they mis-handled it, thus a huge see thrugh crack is developed on the TOP & back side of the suitcase is been badly damaged/broken all things inside were visible. i did complain at the airport & one Mr Sarabjot Singh refused to accept my complain rather asked me to fill up a feedback form, which i did & also wrote to guest relations with acopy to Jet nodal officer, in the butshall all do suggest that its a routine handling & no claim cam be accepted. Airport staff was rude on the 13th night at Delhi. though senior guys do accept the issue but not willing to take up claim of broken suitcase..!! i do not understand the cause for them not agreeing to it also kind of service & response when airport staff not only is rude but also not willing to give their business card in order to prevent their identity. please look into it & let airline pay for the damage caused to my relatively new suitcase.

Thanks