[Resolved]  Jet Airways — on Flight 9W727 of September 08, 2013 from Delhi to Patna.

I noticed a long female hair in my food tray served to me on Jet Airways Delhi - Patna Flight no 9W727 of September 08, 2013 (In name of Sharad Kumar Singh, Seat 14F, PNR PNDJOW) after finishing my meal. I brought it to the notice of the flight attendants and asked for a complaint book. They came back apologizing with a feedback form after some time and said that the flight captain had been informed about the case. I’m quoting part of lines from mail received from Guest Relations, Jet Airways on 13th Sep, 2013 “In keeping with our process, the crew members are required to handover such objects to the base-in charge. A lab test is thereafter conducted of the sample to establish the content. I understand that the sample was not handed over to our crew. Nevertheless, you have my assurance, that we have taken this matter with all the seriousness with our Caterers for an appropriate action internally.” I want to point out in rebuttal to their mail that the sample was shown and handed to the crew and flight captain was informed about it according to them. I’ve photos of the sample on my mobile as proof. It is the short coming of the flight staff that they failed to inform the passenger about lab testing in such a case and to send the sample for the same. Their mail seems to me as politely and incorrectly brush the matter under the carpet. I want Jet Air ways to take strong actions in order to prevent foreign particles like hair in food and educate their staff about importance of procedures and compliance as it is evident from the mail sent by Jet Airways Guest Relations that the procedures were clearly breached knowingly/unknowingly.