Jet Airways — Unfair practice of charging higher fare

Address:

Maharashtra

On 3rd October 2012, I had booked Jet airways. At the time of booking the flight rates for the S2 3435 was less than the rate for the S2 4435 flight. Despite lower fare wherein I would have been saving Rs.500/- per ticket, I had selected the later flight only because of the timings.

Jet Konnect has now cancelled the flight S2 4435 without our knowledge and have accomodated the passengers on the flight S2 3435. If the passengers have been booked in flight having lower fare than it is the legitimate right of the passenger in demanding the difference in fare.

I feel this is an unfair practice in recovering more amount from passengers which is not expected from a reputed company like Jet Airways.

I had demanded difference of fare from them to which they have replied as under

Dear Mr. Kalyanpur,

With reference to your email would like to reiterate that as per policy, if schedule change happens more than one hour than the actual time of departure, changes are done free of cost and on cancellation a full refund is processed.

Hence we express our inability to give a positive response to your request.

Should you require any further information or assistance, please do not hesitate to contact us.

We thank you for communicating with us.

Regards,

Manoj Aggarwal.

Teamleader

Jetkonnect Reservations

Though the flight has been rescheduled by 55 mins earlier I have lost Rs.3500/- in the booking.