Hello,
I am writing regarding this extremely unprofessional and uncaring attitude that I have recently come across from jet airways. Jet airways have been projecting itself as a luxury brand in India providing value to its customers.
I have an international travel planned from Chennai to San Francisco via Kathy pacific on 11th of Nov, 2010. To reach Chennai I am taking a domestic Jet airways flight (9W2455, Airline Reference Number LCPIVK) from Kolkata to Chennai. I have traveled in a similar way before and always the luggage restrictions for the domestic travel were changed to meet the international limits. However, this time Jet airways said that there would be no extra allowance; it would just be 20 kilos.
Kindly let me know what does Jet airways expect and international passenger to do - is one expected to always know in advance where one is going to be in India? Or not choose jet airways for domestic travel if they have an international travel planned? Airlines of the stature of Jet airways should understand that an international traveler to the US would not just carry 20 kilos of luggage.
I am really disappointed with the response I have received from Jet; and this strengthens my resolve never to travel even again with your airlines.
Regards,
Gaurav Agrawal
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