[Resolved]  Jetlite — Inadequate Safety Practice

Jetlite flight S2 0256 on 31/3/09 from Kochi to Delhi Occupying Seat 5 F
Pilot : Capt Sunil Jain Sr. Flight Supervisor : Mungre Imon

At around 6.10 P.M. immediately after a “minor” turbulence, “Seat Belt On” was declared.
Though turbulence practically was over after about 5/7 min, the instruction was not revoked.
By about 6.30 PM some adults were standing and many small children were playing in the aisle passage
At 7 PM I went to both front and back side to find the curtains separating the flight attendants’ area closed and peals of laughter and chatter clearly audible behind the curtains
Came back to my seat after crossing atleast 7/8 adults and 4/5 children in aisle
Rang up Attendant bell on top of my seat at 7.03 pm
Ms Imon came to my seat around 7.05 pm and in presence of atleast 5/6 pax in row 4/5/6 confessed :
For major part of the 50 min., she and her colleagues was behind the closed curtains
There had hardly been any turbulence noticed for last 50 min.
She had failed in her duties in allowing free movement of pax esp. children while Switch Belt sign was on
She was gracious enough that she should not give herself more than 50% for her performance as the person primarily responsible for pax safety
Within a few minutes of Ms Imon going back towards the front portion of the aircraft, the Swicth Belt sign was promptly taken off
While coming down from the aircraft Ms. Imon told me that the only system of complaint is through Website
At the arrival lounge found a complaint registrar at Jetlite office where above details were written and handed over to Mr. Shahhzib, CSA around 9.05 PM.
In response to my e-mail to <[protected]@jetlite.com>, vide mail dt 1/4/09, Dilip Baruah of
Customer Relations wrote "Please allow us to examine the issues raised by you, and we will revert to you."
Against my reminder mail, vide mail dt 7/4/09, Sridevi Rayachoty of Customer Relations wrote "Please be assured that we will reply to you by tomorrow."
Jetlite shielding deficiency in services of its staff.







May I request you to bear with us till such time.



Sincerely



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