Comments
Kingfisher Airlines — Illegal Rebooking fee
I booked a return flight journey for London-Mumbai-London by Kingfisher Airlines travelling on 23-Dec-2011 and returning on 12-Jan-2012 with provision to change my return journey free for the first time and £30 for additional changes. I flew in to Mumbai accordingly on 23-Dec-2011.On 10-Jan-2011 morning well before 48 hours of journey I called Kingfisher Airlines on[protected] from my local Mobile (+91-[protected]) informing I would NOT be flying on 12th Morning and will come back later with my new date of Journey. Please note the rule no where says it is manditory to provide a new date when changing date of return journey.
On the 15-Jan-2012 morning I called informing I would like to fly on 18-JAN-2012.
To my surprise I was informed that on 12-Jan-2012 I did not show up (NOSHOW) for to catch my return journey flight and that I will have to pay a £100 fee for any further booking changes.
Not only that they have errored in noting my instruction in my earlier call but, This also sounded no different to a Blackmail.
I insisted to lodge a complain providing my earlier call details (was provided a internal complaint ref no. 17298) and paid the £100 fee to fly back to London. I was promised within 48 hours I will get a response and a email confirmation of the complaint to my registered address.
However to this date I have not heard from Kingfisher nor have I received a copy of the complaint either by email or any other communication.
I insist I be refunded the £100 which I was forced to pay to fly back and a compensation accordingly for putting me through Blackmail for the mistakes their Customer Service has committed.
Regards
Chandra Shekar GANESH
email: Chandrashekar.[protected]@Gmail.com
Obviously, the complainer is propagating fake derogation for whatever reason. The misuse of consumer forum for such remarks/grudges should be monitored and corrected accordingly.
56%
Complaints
220
Pending
0
Resolved
123
+91 20 2729 3030
+91 98 6725 1068
12th floor UB Tower, UB City, No. 24 Vital Mallya Road, Bangalore, Karnataka, India - 560001
Thanks.
Shobha