[Resolved]  Kingfisher Airlines — Complaint against Kingfisher airlines personnel at Pune airport.

I was bound to travel to Delhi from Pune with your flight IT-3153 departing at 11:30 am from Pune, which unfortunately got delayed to 11:55 am. I had checked in at 11:15 am. At the counter I was given my ticket through my Pnr, i proceeded for security check followed by the check in. The staff present at the Kingfisher airlines counter Miss Shalaka refused to check me in, the reason being late check in. The flight had been delayed and i pleaded for being checked in but to my dismay i was not allowed to travel. The manager Mr. Makrand tried controlling the situation by using words like “iska samaan bahar phekdo” and “get out”. He used abusive language against my elder brother who tried talking to him about the reason for not being allowed to travel. He would just not listen to us, and avoided talking to us for quite a long time. We were asked to purchase a new fresh ticket for which i declined. Later when we threatened to use legal action against them they suddenly changed their behaviour and offered to put us on a next flight and asked to pay the difference amount for the ticket. Since im a very faithful customer of your airlines i agreed and ive booked my tickets for early morning that is the 8th of Dec. I would request you to please compensate me with the problems ive faced. This incident has made a dent in the image my family and friends carry in their minds about flying with Kingfisher. If it would have been my fault in any way the i would have been refused from even travelling with the next flight.

Hope you will look into the matter and take the necessary directives against the responsible manipulative personnel. I hope you will get back to me regarding the same.