Kingfisher Airlines — Shoddy and Insensitive attitude towards passengers

Dear Madam/Sir,

My name is Gautam Viswanathan. I had the extreme misfortune of having to travel by Kingfisher Airlines from Mumbai to Bangalore on 06Feb2010 (Saturday) by Flight number IT-0103. My wife and twin daughters aged 18 months accompanied me on this extenuating trip.

Due to fog in Bangalore the take off was delayed by almost two hours (scheduled time of departure being 09:15 am).

While enroute there was an announcement that the flight would be redirected to Chennai since the Bangalore runway closes for maintenance between 12:30 pm and 3 pm.

We landed in Chennai at around 1 pm and were asked to wait in the aircraft itself for security reasons. No refreshments were served except on take off at 2:30 pm when cookies were served.

With two infants in hand and no arrangements for food for any of the passengers, this trip has caused extreme mental agony. An airline of the stature of Kingfisher should have atleast budgeted for the scheduled maintenance at Bangalore and planned the take off accordingly. I refuse to accept that the airline couldn't have arranged for adequate refreshments for all passengers, especially when the flight time coincided with the lunchtime.

My kids were inconsolable and my wife and I had a tough time maintaining their equanamity in these circumstances. I wish to therefore register a formal complaint against the airline management while equally mentioning that their air hostesses were very courteous and helpful and did the best they could under the circumstances.

Yours truly,
Gautam
GAUTAM VISWANATHAN