[Resolved]  Kingfisher Airlines — Extremely poor customer services for International travellers. I wonder about Domestic travellers...

Hi to all those who fly with Kingfisher,

This is my recent and worst experiences dealing with Kingfisher airlines. In short “Never fly - The Choice is Simple”

I booked tickets for my family from Melbourne to Mumbai. All went well until Singapore by Qantas. Good on you Qantas! At Singapore my family were to board by Kingfisher at 10:15 by IT30 to Mumbai which conveniently connected to another airline to Goa. Kingfisher rescheduled the flight to 17:55. The changes greatly affected my family e.g. The hotel booking at Singapore was just for overnight stay as they arrived the previous evening. Now had to be extended, reorganise the whole logistics and other indirect impacts.

Having got the information early, I started to contact them. Firstly, searching for their customer contact number from Melbourne was unsuccessful. 1800... number didn’t work. After much trouble I managed to get hold of their number through google search. However, I was treated like a football. I had to call various offices e.g. Bengaluru, Pune... and finally after a long wait came a response. At first, I was happy and had some hope from Kingfisher. Guess what! “Sorry Sir, we can’t do anything about it as there is only one flight for the day from Singapore to Mumbai” and end of conversation. Well as a customer, aren’t Kingfisher suppose to take accountability for all the inconveniences caused? Nothing happened, after several to and fro emails, I get an email from Kingfisher as below

“Dear Mr. ....,

Thank you for your email of 18 February, regarding your experience when you and your family are scheduled to between Singapore to Mumbai; we regret the delay in reverting to you We welcome feedback from guests and appreciate that you have chosen to write to us.

We note your feedback regarding the change in schedule of your flight IT30 from Singapore to Mumbai and can understand your disquiet as you have a connecting flight to Goa on another airline. At Kingfisher Airlines, we are committed to adhere to our flight schedules; in fact it is a key indicator of our Quality Commitment, and something we strive to achieve. Yet, despite our efforts, there are times when operational exigencies or infrastructural constraints make reschedules inevitable.

Your feedback was investigated; the flight in this instance has been rescheduled due to operational reasons. We understand that such rescheduling may impact the travel plans of guests and in the given circumstances, our staff will do all possible to alleviate the inconvenience caused to guests. In view of this schedule change, we understand that the Reservation staff have offered you the best possible alternative options; we regret if the same have not met your expectations.

While we can appreciate your sentiments, we regret our inability to comply with your request for any compensation. In doing so, you can be certain that no discourtesy is intended.

We look forward to welcoming you and your family on Kingfisher Airlines.

Yours sincerely,
....”

Such a lot of garbage in their responses above. They don’t care mate! Their poor performances will only affect their image and costs travellers like me with unexpected expenses. In this instance the inconveniences has costed me over $670 (direct cost). Why on earth should we wear these additional expenses? It's unfair and we expect Kingfisher to pay for the consequences. They are not at all taking the accountabilities or responsibilities of the situation. Very unprofessional services in the Airline sector especially on International sector.

I wonder how many customers like me have to go through all this trauma on a regular basis. I pity those who are treated worst on domestic flights. Good luck to Kingfisher airlines!

I am totally a very unsatisfied customer. Not a customer of Kingfisher Airlines ever:(

To all those out there, I would appreciate your comments and support. Thanks!!!