[Resolved]  Kingfisher Airlines — Non refund of cancelled ticket

Address:

Chandigarh, Chandigarh

I booked an airline ticket from Chandigarh to Jammu online on 04th April 2010. Ticket reference no PNR-FAZIZJ. The ticket was cancelled by me same day and cancellation voucher was emailed to me after a fortnight when I called them on their toll no[protected] as well as lodged complaint on [protected]@flykingfisher.co.in. The Ticket refund No is[protected]. However, despite repeated mails they have not refunded my money. Instead they ask for card details and other information just to delay the things. Whereas Mr Vijay Mallya is busy in investing money in different sports activities, his airline has become bankrupt and is holding on the money of hapless customers.


Thank you for your further correspondence to us. We regret for the delay in our response to you.

With reference to your email, we request you to kindly provide the expiration date of the credit card number ending with 0138 to enable us process the refund.

We look forward to your response.

Best Regards,

Siddharth Jadhav
Guest Commitment
Kingfisher Airlines


----- Original Message -----
From : om.[protected]@sbi.co.in
To : [protected]@flykingfisher.com
CC :
Sent : 21 May 2010 11:46:22:000
Subject : Non receipt of refund for cancelled ticket

Dear sir,

Still the refund not been credited. My SBI card No. xxxx xxxx xxxx 0138. An early action is solicited.

O P Kakroo

Dear Mr. Kakroo,

Thank you for your further correspondence to us dated 05th May 2010.

We regret for the disappointment caused to you due to the delay in obtaining the refund against PNR # FAZIZJ. With reference to the same, we request you to kindly provide the full credit card number that was used to confirm the booking to enable us to investigate the matter and assist you accordingly.

We look forward to your response.

Best Regards,

Siddharth Jadhav
Guest Commitment
Kingfisher Airlines

"This message (including any attachments hereto) is confidential and intended solely for the addressee(s). If you are not the intended recipient and receive this message in error, please delete it and immediately notify the sender by replying to this message immediately. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited and may be unlawful. The internet cannot guarantee the integrity of this message. Kingfisher Airlines Limited and/or its affiliates/ subsidiaries/ employees are not liable for the improper transmission of this message nor any damage sustained as a result of this message."

----- Original Message -----
From : om.[protected]@sbi.co.in
To : [protected]@flykingfisher.com
CC :
Sent : 05 May 2010 16:46:30:000
Subject : Non receipt of refund for cancelled ticket

Dear sir,
REFUND ON BOOKING NO PNR # FAZIZJ
I regret to point out that the below mentioned refund is yet to be credited to my credit card account although more than a month has lapsed. It is strange that airline of the stature of Kingfisher is resorting to unfair practices of blocking customer funds for such long periods and has made me to rethink about booking of tickets with your airline. Before I am compelled to take further action, I hope you will track the status of my refund and advise.

O P Kakroo


Dear Mr. Kakroo,

Thank you for your correspondence to us dated 21st April 2010.

With reference to your email, we have checked the records against PNR # FAZIZJ and can confirm to you that the booking has been cancelled and a refund of INR 4449 has been processed to the original form of payment on 04th April 2010. The refund reference number for the same is [protected] and the amount reflects in the next credit card statement from the date of refund. We therefore request you to kindly check with the concerned bank regarding the same. Please find attached the refund receipt for your reference.
We look forward to welcoming you onboard Kingfisher Airlines.

Best Regards,

Siddharth Jadhav
Guest Commitment
Kingfisher Airlines

--- Disclaimer --- The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorised. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group. ---