[Resolved]  Kingfisher Airlines — OFF LOADING FROM THE FLIGHT

Address:

Nagpur, Maharashtra

I am Gopal Khemani working as a senior Divisional Manager in National Insurance Co. at NAGPUR. In the month of December 2010, we booked a tour for NEPAL through Yatra online company.Yatra Online company's local Branch Manager Shri Ritesh Bawangade told undersigned to carry PAN CARD for all 8 members for the purpose of immigration.As per programme we reached at Delhi Air Port on 31.12.2010 but Kingfisher officials did not allow us to board the flight mentioning the reason that we do not have Passport or Voting Card.We made lot of request to them that as per the rules any Photo ID card issued by the Central or State Government is sufficient for the purpose of Immegretion but they were reluctant.Our representative from Yatra Online also tried his level best to make them understand , and he sends them a mail of rules of the imigration but goes invain.Undersigned also shown them a circular of rules through my LAP TOP,which was from Nepal Tourism Department in which it was clearly mentioned that any photo ID issued by Central or State Government is sufficent for the purpose of immigration.Finally we were loaded off from the flight.We requested them to arrange our meeting with their high officials for the discussions but they did not allow us to meet them. We requested them to give atleast one letter of our off loading from the flight ,which also they refused mentioning the reason that we have not booked the tickets through them and they instracted us to contact the agency through whom we have booked the tickets.Because of this we were forced to cencel our tour resulting in 100% loss of Hotel Booking at NEPAL which was costing Rs.67200/- and Kingfisher also deducted the cencellation charges of Rs.19000/-.Being the 31st December all Hotels were full in and around New Delhi and we had to incure heavy expenses for the 5days, since our return ticket was for 5th January 2011.We can not imagine that AIRLINES headed by Shri Vijay Malya, who is a very nice person is behaving like this and harrassing the custmors like this with out any reason for their selfishness.We have a proof that Kingfisher Airlines is oversolding the tickets of their flights and making such type of scenes just to save their skin.We are going to every forum and even to the Avition Ministry for the justice and claiming Rs.5,00,000/- as a compensation for harrasment to us..Our Tickets No. are [protected] to [protected] and flight No. was IT 065 on 31.12.2010 and IT 066 on 04.01.2011 and Rs.84976/- were charged for the 08 tickets.Passangers were 01.Shri Gopal Khemani 02. Smt Kavita Khemani 03.Shri Vinod Khemani 04.Deepika Khemani 05.Shri Ashish Khemani 06.Shri Vikas Shete 07. Smt Vijya Shete 08. Shri Rahul Shete.

GOPAL KHEMANI
Senior Divisional Manager
National Insurance Company Ltd.
Division IV, NAGPUR 440012