| Address: | South Delhi, Delhi |
I feel pitty to write this mail to you, but now I have been
dissappointed from your Airline Service.
Recently two instances happened which ruined my complete holiday and
make me felt disgusted to travel with your airlines.
a. On the flight to Delhi - Goa, Goa - Mumbai -Delhi on 3rd Jan 2011,
I had been harresed multiple times and my schedules were changed
without proper information and the inconvinience caused during the
transit.
I have an infant and child, with my spouse I was made to wait for
hours on the hotline number for re-scheduling my flight which was
earlier going through Hydrabad transited through Mumbai. All this is
bearable.
b. My Suitcase was badly handled and a tag so manupilated as to show
that all damages have been undersigned by myself. No compensation have
been given to me at the airport in Delhi for any damages.
c. On deboarding the plane I was not given the Baby Pram commiting
that this would be provided at the conveyer belt, my wife and myself
had to carry our sick baby nearly 400 Mtrs before we could reach
Kingfisher counter at T3 Terminal (IGI International) on de-boarding
the plane at 6.10 PM Flight 309 Mumbai to Delhi.
d. At the Kingfisher counter we were refused any service by Amit ( on
site Manager) on 3rd Jan 2011 and rest of the staff at 8.30 PM. We
really had to struggle badly to get some commitment from the staff to
support and trace our Baby Pram, which is still untraceable and no
response has been provided till now, high level reluctance shown.
e. I have been giving calls to this number and talking to Shweta (whom
I could reach on [protected] or[protected] she with other staff members
were very disrespectful and told me multiple times today to call after
4.30 PM when Amit comes to the counter who is the owner of our Problem
Ticket. After 4.30 PM nobody picks up the call
All this has given us real pain and very, very bad service while
travelling with Kingfisher. I pledge with four other members from my
family not to travel with KINGFISHER airlines any further and we
bycott all your services!!
Hope after reading this you would also think twice to carry your luggage.
Cheers, A
Ashutosh Sharma
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