Kk Travels — Cab not arrived even after confirmed booking

I booked a cab from Pune to Mumbai airport on 18th for journey dated 20th and received the confirmation mail and the amount was deducted from my credit card. But on 20th no cab arrived for the pickup. When I called up customer care, they said no booking was done. When I mailed them the confirmation receipt on [protected]@kktravels.com, they argued that their system does not show any such booking and so they cannot do anything. What the hell is this? I received the mail from [protected]@kktravels.com and amount was deducted from my card and these guys just say they don't know anything and they cannot do anything about this. This is simply a case of fraud when you guys charge the money on my card and send us confirmation mail and do not do any booking.
The customer care guys are so rude that they instead shout at us that it is not their fault since their system is not showing anything. The confirmation mail of the receipt that I received from their system holds no importance to them. These guys didn't even bother to inform us that booking has not been done even when I have already received the confirmation receipt by email.

Finally I had to book Wings radio cabs and reached airport just in time.
Rakesh([protected])