[Resolved]  KLN Motors — Bad service capability

we have delivered your vehicle yesterday without charging for puncture.
Since the air loss is very very minor we could not finding it before. As spoked to you subsequently
expecting your reply on this. Assuring our best of service always.

thanks & regards,

CRM - Service
KLN Motors
Ekkaduthangal

Im dhilipkumar from chennai, i have a commercial indigo ls. i will take to first service on kln motors
very very very worst services they dont attented any complaints just clean manually not a water wash, they are very ridiculos, why they get the services stations please closed out.

I gave a spark on 14th May 2012 at 11 AM at KLN Ambattur branch, but they have not returned it to date i.e 16/05/2012. Neither is there any telephone or response from them regarding the progress. each time I have to phone. The AGM and the service engineer just cut off the phone. Kindly look into the matter urgently as I am a doctor and i cant do without a vehicle. I had given them an alternative to send the vehicle back so that I can service it outside, but they have not reponded to it also.

Dr. Geetha Rajan
Annanagar

This is in continuation with my previous post. I had given my spark on the 14th may ar KLN Motors ambatur on 14/05/2012, with the complaint that the engine was getting heated and A/C was not cooling. Till now that is 17/05/2012, i.e. after 4 days they have not repaired it and asking for more time that also after repeated phone calls to the company. The AGM there just cuts off the phone when you call him. I think their service engineers, their AGM, the people at the reception are totally irresponsible. They said some leak was there in the A/C which they have rectified, now after 4 days they say some electric coil is gone which will require 5000 and odd rupees. They have already told me that Rs. 15000 for some work that they have done They have a very poor service and interested in only swindling money from the consumer. Kindly look into the matter.
Dr. Geetha Rajan, annanagar

Worst Experience . I purchased a Sail Car Hatch Back from KLN Ekkaduthangal Show room on 20th March'2014. Prior to this I had Beat - LS - Diesal. I am extremely happy with Beat . On 10th March I received a Business SMS from KLN offering Exchange Prog. for old Chev. Cars and the terms were good . Hence I visited them immediately. Recepeption was good . I gone through all latest 2014 models. At that time they said some 2013 models were also available and that will cost Rs.10, 000/= less. Since I am from Automobile Industry ( TVS - Lucas TVS & Brakes India ) I asked them to give the Pre Despatch Inspection Date ( PDI ) of the Car they want to sell to me . Without refering records immediately they said Dec'2013. Hence instead Beat I opted to purchase Sail H.B as per their recommendation and paid the difference amount . On 20th March late evening the vehicle was delivered and to my surprise the PDI date was 27.08.13., ie the vehicle was lying idle in the Yard for seven Months and the vehicle was highly dusty. When I pointed out this to them they said simply "SORRY SIR" . They Charged Rs.20, 757 towards Insurance whereas Insurance Cover note stated it is Rs.14, 455. They have charged extra amount of Rs.6, 302. When I got the Reg. Certificate again I was shocked . In that the Mfg.Date was mentioned as April'2013 . That is car is ONE Year Old when it was delivered to me. Here also for Road Life Tax they have collected Rs.65, 648 whereas the RC showed the remittance as Rs.46, 713 . Excess amount collected Rs.18, 935.On total Rs.6, 302 + Rs.18, 935 = Rs25, 237/= . For ONE YEAR OLD Car they have collected 2014 March NEW Car Price. It is very bad. When I questioned them, till date no reply from . Since the vehicle was one year old I noted lots of malfunctioning in the vehicle. This also not attended to my full satisfaction. For fixing DVD & Moniter they have collected Rs.19, 600 and till date not fixed . I have visited them more than 6 times and no proper response. I advised them to refund the DVD & Moniter amount and they agreed to do so on 19th May. Hence I arranged to put the same out side and fixed it yesterday (21) . When I contacted on 19th they said on 22nd . When I Contacted today (22nd) their Manager Mr.Gopal Mob.No:[protected] sent the following Msg: "MD is not available.He is out of Station .So cannot sign in cheque. He comes back next month 15th only. So.pls ensure you call to my Manager. Sorry for the inconvenience ". It irks me very much. In a big organisation no MD will sign. Only finance Head will sign. This appears like harressing me. My impression -- After collecting the money and pushing the vehicle out they won't bother about the Customer . They dont no the value of a customer.