Koryo Water Heater — Sold faulty product and no service thereafter

Address:

Gurgaon, Haryana

Hi,

Please note that we have bought a Koryo Water Heater bearing model no: KWH-IN1 from Big Bazaar outlet in Sahara Mall, Gurgaon on 4 Dec, 2011 vide invoice no. 0038971. This was installed at our house a few days later and did not worked since day 1 of installation. A complaint in this regard was made to service center (complaint no: 364028, Neetu Verma) and a service man attended the same. He came at our home, visited, re-setted thermostat and went back without telling us about the fault.

Next morning, again same problem happened and when we called service center again, it was told that service man has reported a fault with heating element. On being further asked as to when will this be replaced, it was told (on 13 dec, 2011) that it will take about a week for the part to be available.

No one turned up in entire week. We called service center back on 24 Dec, 2011, and associates starting telling that it might take another 10 days for the part to be available, which make it a total of about 1 month for water heater to be not working, out of 3 months of winter. With repeated follow ups, call center people (as they said) contacted Gurgaon service center and later called us back that someone will be visiting our house on same day to fix the problem. However, as we expected with service of Koryo, no one turned up on 24th, 25th and even 26th of December.

We hereby request you to please escalate the same at the earliest, and get this water heater fixed or replaced immediately, and it is not acceptable that you take another few days while waiting for the part to arrive. It is too cold here in Gurgaon, and working with cold water is no fun, which might even make my family sick.