| Address: | Coimbatore, Tamil Nadu |
on 22 may 2010 i booked a ticket from coimbatore to chennai through kpn travels with a huge hope that my travel would be much comfortable. I reported 20 min before the commencement of the travel and i was told to wait. I waited till 8 pm [ boarding time ] and still the bus didn't come. After 5 min the bus arrived and we got in. [ It was 8.10 ] late of 10 min.
Unfortunately I was given the last seat. the semi sleeper seat had no adjustments for push back, no adjustment lever for leg rest . When i reported to the official, he simply replied , bear that and nothing can be done. I stressed again and the driver came to see and said it is like that adjust.
The bus started at 8.25 [ late of 25 min]. It was such a rude reply and reponse from the kpn driver .
The driving was such that the passengers ofen jumped off their seat . the suspension was worst and no maintenance was made. another reason is the driver he never slowed down the vehicle when there were bumps and craters in the road.
I was not able to sleep even for 5 min .
after 3 hours of travel i noticed that the bus was standing in the middle of the road for more than 10 min. I thought it might be a traffic jam. when i peeped out i was shocked to see that our bus and an govt. bus in the opp side was soooooooo close that a major accident
was avoided. Such a reckless driving.
In short, lack of punctuality, poor maintenance, impolite behaviour of the driver,reckless driving, poor customer care were the specalities of that particular bus. all these are genuine experiences of mine. Was this information helpful? | 
I contacted salem office @ 4:45 AM in the number[protected]. The person at the office was least worried about the problem and not giving proper response. He kept my phone on-hold and was talking to someone on personal things for 5 mins and then disconnected my call. He was not ready to listen to me fully.
We heard that there is a bus started from Bangalore @ 4:30 AM to pick us. We waited there from 3:45 AM till 8:00 AM with kids and ladies. Later we managed to get a taxi and reached Bangalore.
We understand that such brake-downs are unavoidable to some extent, but a proper communication and guidance from the costumer-care would have helped us to take early decisions.