[Resolved]  KSRTC — Booked the ticket from Tirupati to Bangalore but was not pick up

Address:

Bangalore, Karnataka

KSRTC Airavat Tirupati to Bangalore -No pick up because bus did not enter bus stand, and directly went from outside only.

I am Surya.Mob- [protected] & [protected]

I booked the ticket for Amt Rs. 1200 in KSRTC Airavat from Tirupati to KBS (Bangalore) but was not picked up.

PNR number:-J33899056
Ticket No.[protected]
Trip code - 2348TPTBNG
Bus No.- KA-01F8040
Date of journey- 16/12/2012
Departure time-23:48
Seat No.- 27 & 28
Depot-Bangalore-2
Crew Mobile no.-[protected]
Pick up point : Platform no.22

We were guided by the KSRTC helpdesk at Tirupati bus stand that our bus will arrive at platform 22. We waited at platform 22 from 23:15pm .The bus did not turned up.When i called to ksrtc, they just keep saying that the bus will come.Even though another airavat bus came at 23:30, when we told them and showed the ticket to the conductor. They just said it's 23:48 bus and it's on the way. We checked all other buses also.
We still waited from late night 23:15.to next morning 02:00 am but there was no airavat bus.
We enquired many times at the helpdesk, but nobody knows anything.
Finally we called up call centre& driver told bus already left and you can complain to whom u want, there will be no action.
KSRTC helpdesk is only misguiding and we had to spend money again on tickets.
If dept. is so incompetent, u should inform us when we purchase tickets and not by cheating customers like us.

Please refund the entire amount ASAP