| Address: | Mumbai Suburban, Maharashtra |
Hello Sir/Madam,
I had purchase LAVA MOBILE IRIS 501 on 22nd, January, 2013. AND from 27th, January 2013 I am facing Touch Screen problem of mobile. I had inform the problem and given my mobile to customer care on 29th, January 2013 (C/O Tamana Infotech, G-2, Gulnar Co-op hsg, Teli Gali, Cross Road, Landmark Shivsena Shakha, Andheri East. Mum -69 ). The customer care officer said according to the policy you will get replacement or it will get repaired. I had word with Customer care, NOIDA, Delhi they said that you will get replacement of your mobile.
Today is 5th, February 2013 but i haven't receive any response from company. Even I am interested in other model of LAVA Mobile and pay for it. But I am not getting any response, Even customer care officer don't response my call after calling 5-6 times. They make excuses.
I am facing lots of problem without mobile. So I would like to request you to look in this matter and solve my problem as soon as possible.
Hope you do the needful ASAP.
Thanks & Regards
Mahadev Phad
+91 [protected]
ZEE NETWORK LIMITED
Senior Editor
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I had purchase LAVA MOBILE IRIS 501 on 22nd, January, 2013. AND from 27th, January 2013 I am facing Touch Screen problem of mobile. I had inform the problem and given my mobile to customer care on 29th, January 2013 (C/O Tamana Infotech, G-2, Gulnar Co-op hsg, Teli Gali, Cross Road, Landmark Shivsena Shakha, Andheri East. Mum -69 ). The customer care officer said according to the policy you will get replacement or it will get repaired. I had word with Customer care, NOIDA, Delhi they said that you will get replacement of your mobile.
Today is 14th, February 2013 but i haven't receive any response from you. Even I am interested in other model of LAVA Mobile and pay for it. But I am not getting any response, Even customer care officer don't response my call after calling 5-6 times. They make excuses.
I am facing lots of problem without mobile. So I would like to request you to look in this matter and solve my problem as soon as possible.
Hope you do the needful ASAP .(MY IMI NO.[protected]) PLS CALL BACK ME ASAP.
Thanks & Regards
Mahadev Phad
+91 [protected]
ZEE NETWORK LIMITED
Senior Editor