[Resolved] Lava Mobiles — Delay in Repair Handset

rojy_007

from Mumbai, Maharashtra

Address:

Jodhpur, Rajasthan

Sir/Madam, I got some problems in my XOLO x900 mobile that if am using video calling facility around half hour my handset showing the error and going to shutdown for 10 to 15 min (the error showing is : Mobile is going to shutdown because of thermal temperature ) & one more complaint is handset micro phone is not working, this causes if am calling to any one i want to talk through headset otherwise nobody can hear my voice in other end. This complaints logged in XOLO care at 05/0/2013 they arranged home pickup facility to take to service center for repair. My handset taken away from my office at 16/08/2013 via FedEx Courier and handset reached XOLO care at 18/06/2013. After 15 days i call to xolo care because they didn't give any replay or call regarding my handset repair. Till the date when am calling to customer care they will replay sorry sir your mobile is in under repair please give us 48 hours. Now 1 month & 19 days, Sir please help me to find out a solution. Regards, Rojy Sam Raju

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Complaint marked as Resolved

Lava Mobiles customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2014

Xolo Customer Care's response Dear Mr.Rojy Thank you for giving us a chance to assist you. This is in reference to your complaint dated 07.10.2013 regarding XOLO Smartphone 900X. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in