[Resolved]  Lenovo Bs 300 Model Sr. No. Vs10042744 — Lenovo Desktop Not Working last 6 months

Address:

Ghaziabad, Uttar Pradesh

I Purchased Lenovo Desktop BS 300 model sr. no. VS10042744 from Croma Ghaziabad , invoice no. SLF02A[protected] dt. 27.02.11.

I am facing lots of the problem last five months after spending the Rs32000/-, and now Lenovo still not providing me the service and also not replaced the faulty desktop.They keep on directing me to customer care and communications with Lenovo are attached below.

Now i request you to kindly register my complaint against LENOVO because they supplied me the faulty desktop.They are not ready to replace it instead they always insistt to get it repaired, they have already replaced Hard Disk but the problem still persisi & now they are advising to again get it repaired , for which i'm not ready. I want the system to be replaced as i dont want any further repairs on my newly purchased set. Their service engineers have also confirmed that system has problem.

For your ready reference i am attaching the mails and photographs of the computer erros which are shown.

Looking forward to a positive action.

Best Regards

Jitendra Bhatia
[protected]
[protected]@rediffmail.com
bhatia.[protected]@gmail.com
Reply
|JITENDRA BHATIA to customercare, smcindia, lenconsumer, CARE, frontoffice, ir, aseansvc, lenovo
show details Jul 28 (4 days ago)

fromJITENDRA BHATIA bhatia.[protected]@gmail.com
[protected]@lencare.co.in

[protected]@in.ibm.com,
[protected]@in.ibm.com,
[protected]@laptop.co.za,
[protected]@uk.ibm.com,
[protected]@lenovo.com,
[protected]@lenovo.com,
[protected]@lenovo2u.com

dateThu, Jul 28, 2011 at 4:53 PM
subjectLenovo Desktop Not Working Case ID:-[protected]
mailed-bygmail.com

hide details Jul 28 (4 days ago)


To Whomsoever It May Concern

This refers to Lenovo BS 300 model sr. no. VS10042744 purchased by me vide invoice dated 27.02.11, invoice no. SLF02A[protected] from Croma Ghaziabad (scanned copy of invoice is attached).

Set started giving problems within 15 days of purchase and Lenovo customer care at no.[protected] was contacted in March'11, but they resisted to send any service engineer instead they advised to take support via telecon only & they transferred the line to their Engineer without giving me my complaint number. I tried approx. around 8-10 times between March'11 & may'11 but was not getting right guidance to help my system work properly, finally in June'11 I advised customer care if they don't send any executive I will have no option but to go to consumer court, so finally they gave me contact no. of Mr. Nikhil at M/s Park Networks Ltd on . Complaint was lodged with Mr. Nikhil

Their engineer Mr. Vipin visited & advised that there is problem in Hard Disk & needs repair, his observation which he captured as a photograph showing disc read error, same is also attached for your ready reference..

The Hard Disk Was replaced on 15.07.11 but the problem still persists & the system shuts down/ goes blank within half an hour of work. First thing which comes on screen is " Reboot and select proper boot device or insert boot media in selected boot device and press a key_". Photograph is attached.

Now when the computer was shut down & again it was started , it showed " Press F1 to enter BIOS or F12 to display boot menu". Photograph is attached Computer was performing no action when F12 is pressed, it accepted command of F1 & Showed progress which does not end until you switch off the computer. Photograph is attached.

The problem persisted if you same restarted as many a many time, until a gap of approx. 5-6 hours is given. it starts again normally but problem repeats after 30 minutes o[censored]sage.

Considering all above developments & wastage of time which took place due to improper guidance, I request you to replace this desktop on immediate basis as I’m not in a position to wait further as I’m fed up with this system and don’t want further repairs as I have not purchased a second hand desktop but a new desktop costing Rs 32000/- to me.

Your immediate action is required on the subject by morning of 30.07.11 or else I will be forced to lodge a complaint against Lenovo in consumer Court on 30.07.11 with compensation of loss occurred to me till date.


Best Regards,
Jitendra Bhatia



From: "JITENDRA BHATIA"<[protected]@rediffmail.com>
Sent: Sat, 09 Jul 2011 18:48:03
To: "[protected]@computerparkindia.com"<[protected]@computerparkindia.com>
Cc: "materials "<[protected]@hindustantin.co.in>
Subject: Visit of Mr. Vipin for Lenovo Desktop Complaint of Jitendra Bhatia

Dear Mr. Nikhil

This refers to visit of Mr. Vipin for complaint of my desktop BS 300, S. No. VS10042744.

The problem as confirmed by your engineer is that desktop gets hanged after 10-15 Minutes of work on it.

He found a problem in the Hard Disk, photograph of same is attached herewith for your reference.

Case ID is [protected].

Also there is a request that my wife is perusing MCA & her practical exam is on 15th & 16th July'11. so if you can get the same repaired by 12th July'11 I would be grateful to you as she will then get 2 days to prepare for hr exams which she is unable to do at present.

Thanks in advance.

BEST REGARDS

JITENDRA BHATIA
[protected]




7 attachments — Download all attachments View all images
IMG[protected].jpg
24K View Download
IMG[protected].jpg
23K View Download
[protected].jpg
104K View Download
[protected].jpg
91K View Download
[protected].jpg
101K View Download
INVOICE DT. 27.02.11.pdf
668K View Download
HARD DISK REPLACEMENT SLIP.pdf
967K View Download

Reply Reply to all Forward

JITENDRA BHATIATo Whomsoever It May Concern This refers to Lenovo BS 300 model sr. no. VS100...
Jul 28 (4 days ago)


Reply
|Customer Care to me
show details Jul 30 (2 days ago)

fromCustomer Care [protected]@lencare.co.in
toJITENDRA BHATIA <bhatia.[protected]@gmail.com>

dateSat, Jul 30, 2011 at 6:29 PM
subjectRE: Lenovo Desktop Not Working Case ID:-[protected]
Important mainly because it was sent directly to you.

hide details Jul 30 (2 days ago)


Dear Jitendra,

Thank you for contacting Lenovo Customer care.

On the onset we would like to apologize for inconvenience caused.

For technical Support, please contact:

Email: [protected]@in.ibm.com

Toll Free no[protected]

Thank you for your cooperation.

_________________________________________________________________________
Thanks & Regards,

Lenovo Customer Care, India.

Email ID: [protected]@lencare.co.in
Toll Free: [protected]
_________________________________________________________________________
DISCLAIMER:

This message (Including any attachments) is confidential and is intended only for the addressee. All mails and attachments that are sent from our mail box are scanned for all known viruses at the time of transmission. However, please scan the mail and attachments for viruses before opening or downloading from this transmission. We will not accept any liability for damages through virus. If you are not the intended recipient or if you have received this message by mistake, please notify the sender by E-mail & delete the message from the system. Any unauthorized use or dissemination of the message in whole or part is strictly prohibited. Logos and pictures are copyrighted material; please obtain proper authorization to use them.
_________________________________________________________________________

From: JITENDRA BHATIA [mailto:bhatia.[protected]@gmail.com]
Sent: Thursday, July 28, 2011 4:54 PM
To: [protected]@lencare.co.in
Cc: [protected]@in.ibm.com; [protected]@in.ibm.com; [protected]@laptop.co.za; [protected]@uk.ibm.com; [protected]@lenovo.com; [protected]@lenovo.com; [protected]@lenovo2u.com
Subject: Lenovo Desktop Not Working Case ID:-[protected]
- Hide quoted text -

To Whomsoever It May Concern

This refers to Lenovo BS 300 model sr. no. VS10042744 purchased by me vide invoice dated 27.02.11, invoice no. SLF02A[protected] from Croma Ghaziabad (scanned copy of invoice is attached).

Set started giving problems within 15 days of purchase and Lenovo customer care at no.[protected] was contacted in March'11, but they resisted to send any service engineer instead they advised to take support via telecon only & they transferred the line to their Engineer without giving me my complaint number. I tried approx. around 8-10 times between March'11 & may'11 but was not getting right guidance to help my system work properly, finally in June'11 I advised customer care if they don't send any executive I will have no option but to go to consumer court, so finally they gave me contact no. of Mr. Nikhil at M/s Park Networks Ltd on . Complaint was lodged with Mr. Nikhil

Their engineer Mr. Vipin visited & advised that there is problem in Hard Disk & needs repair, his observation which he captured as a photograph showing disc read error, same is also attached for your ready reference..

The Hard Disk Was replaced on 15.07.11 but the problem still persists & the system shuts down/ goes blank within half an hour of work. First thing which comes on screen is " Reboot and select proper boot device or insert boot media in selected boot device and press a key_". Photograph is attached.

Now when the computer was shut down & again it was started , it showed " Press F1 to enter BIOS or F12 to display boot menu". Photograph is attached Computer was performing no action when F12 is pressed, it accepted command of F1 & Showed progress which does not end until you switch off the computer. Photograph is attached.

The problem persisted if you same restarted as many a many time, until a gap of approx. 5-6 hours is given. it starts again normally but problem repeats after 30 minutes o[censored]sage.

Considering all above developments & wastage of time which took place due to improper guidance, I request you to replace this desktop on immediate basis as I’m not in a position to wait further as I’m fed up with this system and don’t want further repairs as I have not purchased a second hand desktop but a new desktop costing Rs 32000/- to me.

Your immediate action is required on the subject by morning of 30.07.11 or else I will be forced to lodge a complaint against Lenovo in consumer Court on 30.07.11 with compensation of loss occurred to me till date.


Best Regards,
Jitendra Bhatia



From: "JITENDRA BHATIA"<[protected]@rediffmail.com>
Sent: Sat, 09 Jul 2011 18:48:03
To: "[protected]@computerparkindia.com"<[protected]@computerparkindia.com>
Cc: "materials "<[protected]@hindustantin.co.in>
Subject: Visit of Mr. Vipin for Lenovo Desktop Complaint of Jitendra Bhatia

Dear Mr. Nikhil

This refers to visit of Mr. Vipin for complaint of my desktop BS 300, S. No. VS10042744.

The problem as confirmed by your engineer is that desktop gets hanged after 10-15 Minutes of work on it.

He found a problem in the Hard Disk, photograph of same is attached herewith for your reference.

Case ID is [protected].

Also there is a request that my wife is perusing MCA & her practical exam is on 15th & 16th July'11. so if you can get the same repaired by 12th July'11 I would be grateful to you as she will then get 2 days to prepare for hr exams which she is unable to do at present.

Thanks in advance.

BEST REGARDS

JITENDRA BHATIA
[protected]