[Resolved]  Lloyd Ac — cheat on warranty lack of customer service

Address:

Chennai, Tamil Nadu

sir/madam,

i am p.k.narayaswamy i bought a LLOYD 1.5TON WINDOW air-conditioner(FLW18M2) for a total amount of 19000/- from GIRIAS INVESTMENTS PVT. LTD(virugambakkam,chennai) on 31-march-2012. before i purchased this air-conditioner i was promised of the WARRANTY period of 5yrs for the compressor and 1yr warranty for other parts.

i got the air-conditioner delivered after 2-3days from the GIRIAS INVESTMENTS PVT. LTD(virugambakkam,chennai), and after one day the technicians from the LLOYD company came for installation. THEY OPENED THE BOX FOR THE FIRST TIME and the found that the front cover was broken during transportation by them at its edge and reported to us and also told me to report it to customer care and also they would report it to their head office and told us that it would be replaced within a month and they left after installation. after a day two men came to our house to take up a test and gave us a sticker for the same. then i called LLOYD customer care at[protected]
and reported the fact to them. they promised to sort it out and registered a complaint in my name P.k.NARAYANASWAMY and gave me a local chennai based customer service no: of a person at [protected]. and told me that an executive would come to our house within 2days.

then i contacted at this number after two days as there was no response, a person took the phone and got my details once again and promised the same. Days went and now too after several calls to them i really got frustrated by their negligence to take any action. and they speak in such a way that they have given money tome and i am paying back to them.

till today[protected] nearly 4 months gone but no response was there.

so friends don't go for any LLOYD product as they cheat us by telling us the warranty period and see i still got warranty but i am treated like . so don,t go for LLOYD product.

they are simply cheaters fraud.
my contact no:is [protected]/[protected]
my address is:532-c,20th street, 4th sector, k.k.nagar, chennai-78.