[Resolved]  Loop Mobile — Call Centre call drop issue

LOOP MOBILE NO : [protected]
MY NAME : Varun Pai
Other Mobile Number : [protected]


Hi Loop Team,

I am utterly disgusted and angry as I type this email. You would have no idea how Irate I am. My call keeps on getting DISCONNECTED when I call your call centre on 50555.

I just called to check what was the cost to send an SMS to Dubai, as I had to send an urgent SMS there. I had to call FIVE times, yes you read it right, FIVE TIMES; but still did not get the information I wanted.

I spoke to Vipin, Dev and Imran; but the call got disconnected every time. The last advisor I spoke to, Imran Tak, also promised that he will call me back on my alternate number if the call gets disconnected, but he did not.

I tried to speak to two Team Leaders and call got disconnected while doing so. Don't you have the courtesy to call the customer back if he has been calling repeatedly?? Could not have Imran or his TL have called me back as promised? By far Loop Mobile has been the most pathetic and the worst customer service centre I have ever experienced (Even MTNL is better).

I had called the Loop Mobile Call centre between 02:00 a.m. and 02:30 a.m. If you have any calls recorded, please play them to understand what all your customers might be going thru. Also what sort of training is given to the advisors as they don't understand what needs to be done and they dont speak in a language that is comprehensible?


I need to know what is the normal acceptable quality standards as per point 5.1 on your TnC?
Also, I need to know what are you doing about the calls getting disconnected whenever I call the Loop Mobile Call centre?
Why do your advisors don't have the previous notes, from last week, on my account?


As per your time frames, I am giving you 7 days to have my issue resolved, failing which I would be contacting the media and possibly the Consumer Court.


Regards,
Varun Pai
Mumbai