Loop Mobile — reducing balance

i anup triphati have been facing the problem as follows......

when ever i top-up my loop mobile,they always reduce Rs.5 on each top up or E-Recharge..

Inspite of complaining many times,no result have been provided to me...

Please help me in this regards.
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I fahad mukadam have been facing the problem for more than 3 time

when ever i top-up my loop mobile, they always reduce my full balance on each top up or E-Recharge..

Inspite of complaining many times, no result have been provided to me...

Customer care guys give me some Docket no- (1) [protected]
(2) [protected]

And so on
Can i get some answer????????????????????

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