Loop Mobile — advance tariff fees

Address:

Mumbai City, Maharashtra

Loop mobile is charging the advance tariff fees when we change the tariff plans but it does not inform us the we will be charged the advance tariff fees which is refundable only while closing the account and the total accumulated advance fees is not mentioned anywhere in the bill nor the loop mobile call centre people are ready to tell us . why the money is not refunded immediately.why is the customer not informed about this kind of refund system .why that amount not told to the person bloody who"s paying it.want a immediate reply from loop mobile excutive