| Address: | Mumbai Suburban, Maharashtra |
I am holding a Loop Mobile mobile no [protected]. I is in the name of my Uncle Pradeep. S. Jain.
Loop mobile network coverage is extremely poor. Hence I applied for No portability to Vodafone. My porting request was denied since there was a spelling mistake in the name of the owner of the mobile no. I contacted loop customer care and was asked to visit the loop gallery to get the problem solved. I visited the Malad gallery on 3rd or 3th Feb,2011. I gave them the documents, the name of the owner my uncle is Pradeep Sardarilal Jain.
I was told that the changes would be done in around 3 days around 7th Feb,2011 my billing cycle date. On 8th Feb I called Loop mobile customer care to confirm the rectification of error, I was surprised that Loop mobile had now changed the billing name as Pradeep Sardarilal Patel. I was told to send a mail to mobile.[protected]@loopmobile.in. I was told that someone would definitely contact me in 48 hours from receipt of the mail.
Today is 15th Feb,2011 and no one has yet contacted me. I called up Loop customer care and spoke to Mr Riyaz Shaikh and told me to visit the gallery to get the problem solved. He also told me that Loop considers only 8 hrs as working per day and hence my 48 hrs is still not up from 9th Feb,2011 even though today is the 15th Feb,2011.
This is absolutely disgusting. Firstly loop wrongly puts the billing name, then I have to go to the gallery to get it rectified, then again they wrongly put the name, now again they want me to go to the gallery. Why should i be visiting their gallery again and again to rectify the mistakes which they have been doing.
Dushyant Jain
M: [protected]
email: [protected]@gmail.com Was this information helpful? | 
Loop Mobile — lack of information
My loop mobile no. is [protected] and i have started so not disturb services provided by loop mobile. but after some days i got started receiving sms from no. 50606 for some wallpaper download link. i talk with loop mobile executive about this prob and they told me me to register complain and done that. and still i m getting the same sms and talk with them so many time but didn't help me and always giving me short of information and trying to misguide me. and one time one of their executive told me that i can manage my dnd(do not disturb) service from net also. so when i start that i got some prob and call at customer care no. and now they told me that u can do that. so now i want some proper feedback from them and want to take some strict action against them for misguiding me.