Loop Mobile Service — Network Problem since last 17 hours

Hi,

There is a problem with the Loop Mobile Network since last 17 hours.
Despite of calling to the customer service center the issue has not been resolved till now and have received the information that still more than 24 hours will be taken.
I just have the problem that will a mobile company take more than 40 hours to resolve a network problem? which is saying that its the best service provider company?

Kindly do the needful.