[Resolved]  Loop Mobile Services — complaint against mobile assist mr. mahendra singh

Loop Mobile Billing — Same Bill Issue

Firstly ur Customer Support Sucks as they dont hav an Ans of the Question asked to them the only thing they r trained 4 is to Say call after 2 Days and you will get a solution for your querry. . . As if they think we have all the time in this world for them. . . Secondly one can never trust on your bill as its never true every company earns some thing extra out of billing service provided but Loop can never be compared with any company and has already lost 50% prestige on this one. . . As now i dont have much time or else wud have made a book of complaints. . .

Loop Mobile — Network issues/No follow up/Billing Problems

I am customer using the services of the telecom company, Loop Mobile since the past nearly five years. In September, 2008 we were informed(via telephone, when complianed about networks and also via post, through a letter with my bill) that BPL Mobile(now Loop) is undergoing an upgradation and any inconvenience caused on account of the same is regretted. The wait for a desperate change in the services started in September, 2008 as there were terrible network problems like:
• Cross-Connections
• Messages getting delivered 5-6 times(The same have been charged)
• Call-drop(The opposite person fails to hear my voice)
• Fluctuating Network, etc.
Since Loop Mobile customer care executives had mentioned about the upgradation, I decided to wait. But things just got worse. In November, 2008 I registered a complaint with them. However, there was no sought of response from their side. Again, I registered a complaint with them in November, 2008. This process of complaints went on till July, 2009 with no follow-up. In July, 2009 I decided to go to the Loop Mobile Gallery at Chembur. Within 10 days(approx.) the network improved but again this wasn't a permanent relief. A month back I started facing the same problem again(sms & network). I complained and spoke to the customer care executive([protected]), Mr. Jeet. Mr.Jeet told me to change my handset or check the phone software. This reminds me that roughly in January/February, 2008 a customer care executive mentioned that Loop Mobile doesn't support my handset(Nokia 7210). How is this possible? Continuing with the saga, I decided to speak to the Team Leader present at the call center, Ms.Shaili Brahmpat and registered a complaint with her on 14th October, 2009 at 11.55 a.m. pertaining to the network issues faced by me since November, 2008. The complaint number/docket number is[protected] and[protected]. At the same time, I have never been a defaulting customer and have always made full payments of my bills regularly before the due date. However due to such pathetic services I haven't paid the bill for the last month and have informed them that I would so only on getting compensated for the trouble caused. I urge the consumer forum to treat this matter with utmost importance and you may verify the above with Loop Mobile and take the necessary action at the earliest.

I totally agree with Mr.Shah. LOOP should be sued.

Mr.Shah should be compensated for the same. LOOP MOBILE is pathetic

When I was in India, I used BPL/LOOP, and it was horrible. No network, nothing.

man i dnt undsrtn i[censored] hav so much prob wid loop netwrk jus chnge ur ntwrk !!! i agree its nt a gr8 netwrk .. bt instead of writing sucha big essay wich is of no use.. go buy new sim ! simple.. y so mch of abusin????

loop mobile assistant are really cheating us.My sms package is active.On 3rd january i got msg from loop.It was as follow LM-MCM "Get Loop calls @ 10p, local SMS @ 10p & all other calls @50P for lifetime.First call/SMS of the day will be charged @ Re1.just recharge with Rs3 or sms <MCM> to 50505.Whwn i talked about this scheme with ur executive Mr.Swapnil he told that my sms package will Be active with MCM scheme.When i activated MCM scheme i have been charged for sms.When i talked with another customer care assistant they told that ur sms Pack will not be in active state.I want strict action against Mr. swapnil.PLs dont give fake information to the customer.Pls activate my sms pack & deactivate My MCM scheme...

This complain is about service I recently received from a loop customer service representative named Shailesh Solanki

I called mobile assist shailesh solanki to find out how to deal with a problem I’ve had with service. After I had been on hold for several minutes, Shailesh solanki came on the line. I had to explain my problem to him several times because he did not seem to be listening and therefore asked me the same questions repeatedly. shailesh solanki put me on hold for several minutes, and then returned to say he could not help me. Needless to say, I was quite frustrated.

I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am cancelling service immediately, and I expect a full refund. I will be informing my friends and family about this experience.

NO PROPER SEVICE NO PROPER TALKING MANNER BY THE CUSTOMER CARE REPRESENTATIVES.
HANGINGIG UP THE CALL AND KEEPING ON HOLD.

no port out services provided properly

Hello my name Savio Shah and i am a user of loop mobile [protected] form past 4 years but now its happening to much since from last month there is deduction in my balance without knowing to me, on 9th Sept, 2011 there was again deduction in my balance, I wanted to deactive my dkg28 plan wchich i hd it ealier and when i hd call 4 customer care 4 the same the gave me an msg and that was an wrong information provided to me to again active it form an executive, this is to much now i called several executive n also spoke to some senoir exuctive named vijay gaikwad but no one is trying to help me so kindly look into this and give me a proper information as to get my refund back.

my 2 mgm card no.[protected], [protected].this no.card to card free but at this time is chargebal & that both no.are zone 02.plz tell me rezan

complaint against loop mobile back office they are giving me call for verification address . My number is [protected] and [protected] .and asking me about my name without informing their identification and i say them first tell me your name but still she is not her name and disconnect the lineand after few hour mobile is disconnect.with out informing me . is this the way to talk with customer and gine service.

Loop customer care is the worst service provider they dont have answers why deduction took place and the only answer they know is hung up they hung up call on 3-4 times saying that they are transferring the call to supervisor... Worst thing this happened yesterday worst customercare specially Thane-Mumbai one 198... It sucks... I plan to change my provider... Dimple Patil...

my loop mob. no.[protected], mera mobile bill me 212 rupees lat fees charge tha muje loop se phon aaya tha ki muje discount 3oo rupees milega per abtak mila nahi.loop se phon aya o no.[protected] plz requst.

I Mr.Hitesh D.Unagar S/O. Late Mr. Dhirajlal K.Unagar had fill the application form at your Goregaon (w) branch, station Rd., on 6/10/2012, for changing the name and plan.My mobile no.[protected] is activated on my father's name who was dead. so I had submit my fathers true copy of death certificate along with my colour passport xerox copy and a photo on 6/10/2012. I had paid September's bill Rs.200/- against Rs.199/- bill and also paid Rs.60/- for October months 6 day uses. After that October months remaining bill come which was Rs. 187/- which I had already paid on[protected]. I had complain to gallery about this 2 to 3 times, but they had not taken any serious action against this.Today on 3/12/2012 I went to gallery because one more bill for the month of November 2012 is issued to me, and there is no kind of changes had made for what I mention above, and the guy at gallery who had filled my form told me that because of his mistake my all documents misplaced, and to paid the bill till today(3/12/2012).

The mistake was done by loop mobile's assistant at Goregaon(w) branch.There is no kind of a mistake done by me, then why should I pay the November-2012 bill which is Rs.225/-.I want action for this mistake and do the changes as I requested.
My current tariff plan is "NEW POSTPAID 174 PLAN".and I want to change it with some Rs.99 plan.

Please do it as fast as possible otherwise I will complain about this to the consumer court.

on mobile to mobile recharge of 24 rupees get 800 loop to loop min free for 30 day

Nikit Shantilal Gada [protected]

Subject: facing increased bill problem since 6month

I, Nikit Shantilal Gada, a customer using your services since last 6years would like to bring to your notice the problems I have been facing due to the technical errors in your network.
I have been facing call drops due to which exuberant bill amount. The amount is very much infavourable to the calls I make per day. Moreover, as suggested by one of your loop customer executive, I have already changed my handset and sim card. Despite of these changes, I have experienced an unsatisfactory result.also loop mobile has been charging me late payment fees.
I hereby request you to take some actions and bring a solution to my problem..