Loop Mobile — unnecessary deduction of balance

Address:Mumbai City, Maharashtra

On the name of internet pack, rs.11 has been deducted from my account despite of the fact that no message asking for my confirmation to renew such pack was sent to me as per company rules, nor was i informed that this pack will get auto-renewed.

one of the customer care executives after having a talk with me, accepted that it was mistake on part of company.

i strongly demand a refund of balance for the same.

i have faced the same issue before also and this is complete cheating on grounds of non-disclosure of information.

also, several times, call has been transferred to seniors, but they have remained un-responded keeping me on hold all the time.

i hope this matter is solved at the earliest otherwise the company could face a tough road ahead, leaving me no option but to approach the court.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Loop Mobile — LOOP MOBILE unnecessary deduction of balance

loop mobile has unnecessary deduce 13 RS (my mobile number [protected]) from my balance on 25/08/2011 the cc tell me that you have download video and games which i hasn`t download in my dream and on 02/09/2011 i want loop mobile galary in thane the executive have forward my complain but they told me that they are not sure that the company will refund your balance
i posted one complaints how can i gat answer
loop mobile has unnecessary deduce 13 RS (my mobile number [protected] ) from my balance on 25/08/2011 the cc tell me that you have download video and games which i hasn`t download in my dream and on 02/09/2011 i want loop mobile galary in thane the executive have forward my complain but they told me that they are not sure that the company will refund your balance
My phone no is [protected].i made a complain here regarding unnecessary deduction of balance on 4 July 2014
at 3:50 pm.every day one rupee was getting deducted from my balance for some kind of service...which were not activated by me.on 7 July i.e. Monday i got a call from customer care, they told me that all the services would be deactivated with in two days.(animation, wallpaper, health tips, video, games, value added services etc)..
and i was also told that i that two days no rupee would be deducted from my balance...but this didn't happen...in my first complain i even asked for 10 rupees refund, which i got on monday itself after the customer care called me..so thank you for the refund...


when i made my first complain my balance was Rs 15.06
thn got a refund of Rs 10..so the total comes to 25.06..but now my balance is 23.06

so i want to know what is it???what should i do now????

when i got call on Monday i was told that from now onwards no rupee would be deducted from my balance...but its not happening...i would request u all to look into this matter again ..."i haven't activated any kind of above services "..y is my balance getting deducted????..this is my second complain.

kindly solve this matter as early as possible...

thank you

email. Id- narwani.[protected]@live.com
My phone no is [protected].i made a complain here regarding unnecessary
deduction of balance on 4 July 14 at 3:50pm.

everyday 1 rupee was getting deducted from my balance.on 7 July i.e on Monday i got a call from the customer care, thy told me that all services would be deactivated with in two days.(animation, wallpaper, videos, games, health tips etc)

(i have not activated any of this services.)i was also told that from now onwards no rupee would b deducted from your balance.but this didnt happen...

when i made my irst complain my balance was Rs 15.06.

with this a refund of Rs10. Which i asked in my first complain it

it comes to 25.06...but today my balance is 23.06 ( i have not made any calls, msgs nothing)

now my question is what should i do now???i want to know y my balance is getting deducted now???

when i got a call on 7 th i was told that i would get a refund, which i got also...(thank you for that)

but i was also told that no rupee would be deducted...this is not happening...i would kindly request u all to look in to this matter again..this is my second complain...thank you

email id narwani.[protected]@live.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Loop Mobile
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    37%
    Complaints
    536
    Pending
    0
    Resolved
    197
    Loop Mobile Phone
    +91 22 2844 0800
    Loop Mobile Address
    B Wing, 4th Floor, Eureka Towers, Mindspace, New Link Road, Chincholi Bunder, Malad (W), Mumbai, Maharashtra, India - 400064
    View all Loop Mobile contact information