Luminous Battery Complaints & Reviews

Luminous Service Engineer not coprative.
Even after 3rd visit complain not resolved. And narrated that not visit again n again.
Top Pannel not properly manage customers call.

Hi Abhi, at the outset please accept our apologies for any inconvenience caused to you. It is always our sincere endeavour to ensure complete satisfaction of our customers. Your query has been forwarded to concerned department. Our team will get back to you soon on this. Keep watching this space for more updates. Thank you.

“As per your telephonic conversation with our team, you will have to deposit the battery at our distributor shop for claim procedure and after testing the battery in our service center we will replace/same back with proof of battery health”

Sorry for the inconvenience!

Dear sir
In last 2 to 3 days, there is a problem occurring in my inverter. Inverter takes charging for sometimes say 2 to 3 minutes and then suddenly stop charging. Second problems is that all indicators of luminous inverter glows at a same time and gets shut down.what are the problems if there are problems then which part invertor or battery

notice that max people have complaint for luminous battry.

Hi Shesh, at the outset please accept our apologies for any inconvenience caused to you. It is always our sincere endeavour to ensure complete satisfaction of our customers. Keep watching this space for more updates. Thank you.

Hi Shesh, You query will be resolved within 2 days.

Dear Shesh,

I hope your query has been resolved. In case you have any concern, please contact us at our Customer Care:

Toll free[protected]
[protected]
Tel.:[protected]
Email: [protected]@luminousindia.com

Thanks & Regards,
Team Luminous

Luminous — Not working at all

The ups is not working at all and is givind a beep when we start it. It closes as soon as there is a power cut it closes at that time only without giving a back up.

The ups is not working at all and is givind a beep when we start it. It closes as soon as there is a power cut it closes at that time only without giving a back up...

POOR SERVICE GIVEN BY LUMINOUS SERVICE CENTER MORADABAD
M sushil kumar R/o MIG 110 noor mahal avas vikas rampur U.P.
A Complaint no UL88738 have been registered on 2nd June 2010 for luminous UPS and 1 service man named Anmol came on 2nd of june only to attend the complaint having no tool-bag as he can't even have a screwdriver to open the ups as we provide his the screwdriver and he checked the UPS and said battery problem and i'' came on coming Friday and change the battery.
but till today no one came and not even bothered to update whats going about our complaint. calling customer care its found that call is closed by showing remark no bill as he not even asked for bill for once even. and when we call anmol for the complaint he talked like rubbish as said "nahi karta karlo jo karna hai"
as this attitude makes a negitive impact
the consult department kindly look into this matter and make my call ok as soom as possible

i agree with you. the luminous battery service is very poor. i advise all people that they do not buy luminous battery or inverter. they do not listen / attend our complaints. their behaviour is very poor. i am suffering from battery problem. i did many complaints in customer care number. nothing is done.

YA! IT IS TRUE, SERVICE SHOULD BE PROVIDED BY THE SERVICE CENTRE, BUT THEY TAKE BACK SEAT BY SAYING IT WILL TAKE TIME, THE BATTERY IS O.K. ETC.

We had purchased Luminous make battery ( Sr No 857605 ) from Unique tradingSector 31, Noida for Rs 7000/-, with valid bill 17.4.10, for our Luminous inverter at our residence at Sector 25, Noida.. The said battery failed, while under warranty, & was duly reported to the dealer, who confirmed it as faulty & took it away for free replacement. Since then, we have following up regularly with the dealer & their Helpline no [protected] . The dealer has been giving false reassurances of getting back with a replacement but not taking any action. Its has been 10 days and 5 followup call but no action taken.

I think they are waiting warranty to expire.

We are suffering in dark during long power cuts. We are not able to find any contact details of Luminous to log the complaint.

very very poor service support even i did not got my battery on time dealer is jst giving assurance to change the batter but no action has been take n till date. it has been 2 months now . Dont ever buy LUMINOUS BATTERY as they only make false promoses and make fool of customer.


amit singh [protected]

Hi Sir Iam Rahul Chauhan very very poor service support even i did not got my battery on Companay S I Want Change The Battry . Dont ever buy LUMINOUS BATTERY as they only make false promoses and make fool of customer

Regards

Rahul Chauhan
Mob- [protected]

The luminous battery service is very poor. i advise all people that they do not buy luminous battery they do not listen / attend our complaints. their behaviour is very poor. i am suffering from battery problem. i did many complaints in customer care number. nothing is done.

NANDA KISHORE MISHRA
BANAPUR
DIST KHORDHA
M [protected]

dear i brought a set of double battery vth 1400kv inverter in 2008 bt after 12 months a problem arise that my battery is giving a poor back up n i m facing very trouble n suffer my bussiness activites also so plz contact me stat on following no [protected] [protected]
thanks

I purchased one inverter of luminous with battery in Oct 2007.The battery back is very poor from the day one and after several follow up the company has replace the battery after six month.Last 15 days again the battery is not woking (either is damaged or non repairable) & warranty is over.The luminous is promoting battery with its Inverter without expertise in manufacturing of battery.Any battery should not be useless within year or so.Now the company is not bothering as warranty is over, are they making products just to last only for 18 month warranty.I feel cheated by luminous.Please do needfull to atleast get the battery repaired .

i have purchase the luminous battery the warranty was expired on 15.01.2011 the complain was lodge with the dealers M/S D.K. Industries Mahmoorganj Varanasi. I have already lodge my complain with the dealer on 14.01.2011. When I again contacted my dealer on 17.01.2011 they have given me the no of service centre as the same was not inform to the service centre by my dealers. when i was contacted the service centre their representative have informed us that the warranty has expired because the service centre has not been informed by the dealers. When i have lodge my complain with the dealers within the warranty and not attainded the dealer how my warranty has expired.the dealers and the company are cheating their customer

LUMINIOUS INVERTER AND BATTERY — NOT WORKING FROM THE DATE OF PURCHASE

We have luminious inverter in our house. Which stop working since the date of purchse i.e. 13.04.2008 .We are continously contacting to call center and service center. But they always talk in a rude manner and there is no response from them .
My complaint no. is UL 2659 dated 19.04.2008
please help us and get this matter resolve

i have purchase inverter and battery from gupta electrical vijay nagar ghaziabad on date 13/04/2008.but now inverter show overload after 4 hour.and charging time taken by battery is only 10minuts.

luminous inverter & battery — no proper back up

there no proper back up. and sound problem .

i hope u will give me proper response toward my complain.
my cell no. [protected]

respected sir
i beg to say that i have purchased luminous invertor with luminous battary in Aug.2008 .but battary is not working well last 1 month, but distributer say that i am not give you new battary . but i want a new battary but he give me 2nd hand battary. so please solve my problem as soon as possible, i am very thank full to you.

Neeraj sharma
mob. [protected]
distributer name
Dulat ram
vpo. behrampur
distt. gurdaspur

respected sir
i beg to say that i have purchased luminous invertor with luminous battary in Aug.2008 .but battary is not working well last 1 month, but distributer say that i am not give you new battary . but i want a new battary but he give me 2nd hand battary. so please solve my problem as soon as possible, i am very thank full to you.

Neeraj sharma
mob. [protected]
distributer name
Dulat ram
vpo. behrampur
distt. gurdaspur
i have sent mail 2nd time, last time i want to complaint, imidatly reply me, if not response me, i will cae in consumer coat. dont ignore this mail reply me about this

Dear Sir,

I have purchase luminous inventer in jan 08 & battery waranty is for 33 months but now battery is not working properly . I have already submit my complanint through telephone & my complaint no is ( DL 301077) date 26/06/09. Please do the needfull .

Thanks

Chaman

Mob [protected] [protected]

Luminous battery — Battery Backup zero (Battery Problem)

Dear Sir,
I have Launch complained on 21/07/09 and my Complaint No 315961
I purchased Luminous Battery on 11/03/2008 from Kapil Traders Gurgaon. It worked hardly for 1year 1 month after that it started giving problems like not giving proper backup. I registered complaints so many times on phone nos. given on bill[protected]/5/6, 45500700. hardly it gives backup for 10 minutes . Here my complaint nos. which i have mentioned and persons name whom i contacted with but did not reply treating me as a customer - complaint no. 315961, dt.21/07/2009 and talked with Mr. Nitis Chawla, dt. 23/07/09, 24/07/09 talked with Rajiv (H.Q.) on[protected]/945/940 on these nos. people do not reply properly they put the phone on hold for atleast 10-15 minutes they do not think that customer is spending money on calls despite purchasing their product,
Now I am completely fedup since i purchased it i have been facing the problem. I think this is how Luminous make the business, warranty period will get lapse this way and these people will be out of the guranttee commitment.
Really it was my mistake I took the decision to purchase Luminous Battery, I should have purchased other battery. Pls care and take the problem seriously. And replace my battery before warrenty period.


Thanka,
Subhash

[protected] (Complaint No 315961 Dt 21-07-09.) Pls reply

Meri Luminous battery properly back up nahi de rahi hai

Luminous — INVERTER got defective within warranty period and NO response by firm even after many requests

Dear Sir,
WE purchased a luminous invertor from BEDI ELECTRICALS on 19/07/2008.Product was warranted for 2years vide bill no. 216 of 19/07/2008.Now it has gone defective and neither luminous company nor shopkeeper is giving response for its rectification. Complaint was also registered vide complaint no.53886 on 25 th aug but now they have stopped taking complaints/phone calls.Please help.

my self rohit kansra C/O kajal beauty parlour Batala
i have purchase luminous battery in June 09 & battery waranty is for 18 months but now battery is not charging .I have already submit complanint in your service center Punjab invertors batala frm
last 25 days
But his owner dnt give proper response and his wordings are you dnt have purchase this battery frm his shop so why i hv to change this battery and owner demand 150 rs for travel charge for changing the battery ... and he says after changing the battery waranty card not back frm company ...
so plz help me ...

Thnx
Rgrds...
Rohit kansra
[protected]
[protected]

My self Sachin, from Gurgaon. I purchased a luminous battery for inverter in Feb' 08 with 18 months warranty. But 4 months after purchasing, the battery would not even give the back up for even 10 minutes. I raised a complaint for the same, technician came in but said that it is a problem with the Inverter. I got inverter checked but it was just fine. I again called the technician, this time he said that there is a problem in the battery and the battery was replaced with the new one in Jan 09.
For few weeks it worked just fine. But again it started giving the same problem. I called technician again, to my surprise he conveyed me that I should get the battery fully charged from a local shop, Instead I asked him to get it done from Luminous workshop as this was still in warranty. Just in the nick of the warranty expiry, they took the battery and gave me after just charging it. For few days it worked fine, but again I am facing the same problem.
There seems to some technical problem with the Luminous batteries as once these get almost fully discharged, cannot be charged again with the inverter.
I don't think luminous support people are going to respond after warranty expiry as I had difficulty in getting the things done during warranty phase itself.
I had a very very bad experience with the Luminous battery and will not recommend anyone to buy these.

INVERTOR got defective within warranty period and NO response by firm even after many requests
Dear Sir,
WE purchased a luminous invertor from SIVANI ELECTRICALS on 25/07/2008.Product was warranted for 2years .Now it has gone defective and neither luminous company nor shopkeeper is giving response for its rectification. Complaint was also registered vide complaint no.DEL3870657 on 02 th JAN but now they have stopped taking complaints/phone calls.Please help.

company

I have also purchased a LUMINOUS 1800 battery, but after a year it has started to give problems like 2-10 min. backup, not charging etc. Let me know what should be the life of a battery for which you have paid 7900/-.

i have purchased 30 months warranty batteries for my UPS, just after three months later they were not giving backup, i am calling dealer for last 5 months. but no response

inverter battery — Battery drains every now and then.

The Battery was found to be draining off in very short time, and the battery was under warranty. we have our warranty card as well tooo.

The battery was sent to Ashish Enterprises Tel : [protected] / 24315017 For check, they had found it okay and send it back only by charging it, and they had also charged 50/- which we have paid. After a week the battery drained off, and when we called up the statement given was, that the battery was not charged properly and the not enough water was filled in it, but the battery was charged at there end (Ashish Enterprises). Now we had checked in some service station the battery was found to be total dead.

Now the battery is not under warranty, can you please explain that we have to do,

To
M/s Luminous power Technology Pvt. Ltd.,
C-8 & C-9, Community Centre,
Behind Janak Cinema Complex,
Janak Puri, New Delhi

Subject: Complaint of Luminous Batteries & Inverter purchased by me.

Dear Sir,
I purchased two nos luminous batteries & one inverter from M/s Chawla Battery, Shop No 99-A, Dina Gari, Hapur Road, Near Fly Over, Ghaziabad on[protected]. After six months it started giving trouble in performance and one battery out of two batteries purchased by me is not working at all. I made complaint to your distributor M/s Chawla Battery and your Customer Care (Ref. No. DL424709) but they did not take any action to attend my complaint.

You are requested to attend my complaint immediately and to replace the defective battery also as summer session has already set in.

Thanking you.

Yours faithfully


(Bedi Ram Gupta)
A-41, Lohia Nagar,
Ghaziabad 201001 (U.P.)
M: [protected]

sir iam sachin from ludhiana sir we are purchased luminous battery and inverter[protected] and iam not satisfied with the product.After charging it works only 10-15 minutes
please solve my problem with immediate effect.

inverter battery — Battery not working after one year from the date of purchase

On 14th March 2009 I purchsed an 800 VA inverter and battery of Luminius from VERMA POWER POINT 228 Vardman Dee Cee Plaza Plot no 5 Sector 11 Dwarka New Delhi - 110075 . after one year the battery was not working and i complaind to the dealer in April 2010 for so many times but all in vain, at every time he assued me that the company will replace the same. At last i directly complaind to the company under complaint no DL486894 dated 3rd July 2010 and was assued that the Battery is under warrenty and will be replaced with a new battery. nothing happend after repeated reminders.

In view of the same you are requested to do the needful.

Anil Raina
[protected]
[protected]@yahoo.com

Luminous Power Technologies Ltd. — I want to replace our Luminous Inverter

We have purchased Luminous ion Sine Wave inverter from Shri Balaji Inverters & Batteries on Date: 05 September 2008 model no.ION Digital Sine Serial No. AOCLHF[protected] Rating 2500 VA. As per warranty card the warranty will last for a period of 24 months from the date of intitial delivery. But now we are facing problem in the inverter as such we made a complaint to Luminous office vide complaint no. DL-705010 at least two months back, engineer visited us after a number of calls and told us that there is a fault in the card and changed the card but the problem persisted after that also and as such we made another complaint vide complaint no. DL 7152528 again after numerous follow ups an Luminous engineer visited and told us that we will have to change the card again but nothing happened after that also. We made another complaint vide DL 715636 and then we had to follow up a no. of times and then the engineer visited and told us that they will have to take the inverter to the company still no one has visited and solved the problem. Now we are left with no other alternative other than to go to the consumer court and claim the damages for the agony and time we are wasting in calling them and following up. I think that Luminous people are waiting for the warranty period to be over.
Please take necessary action.

Regards,
Vivek Raheja
Jigsaw Edu Solutions Pvt. Ltd.
Director
+91-[protected]
3208, 2nd Floor,
Mahindra Park, Rani Bagh,
New Delhi- 110034

Luminous Power Technologies Pvt. Ltd. — Batteries not replaced even after a month

SIR
I have submitted my complaint for my Battries Model No:- IL16000. on 24/7/2010
vwide complaint No:- DL524107. I recieved standby battries on 1/8/2010 but that battries have also FAULT. So please take kiind attention in this Regard.

RAHUL GUPTA
Mob:- [protected]

Battery — NO BACKUP

Dear sir
may i have purchech ''inva tubuller'' bettery since 2010
because it is not working properly.so please check thise
bettry

Luminous Power Technologies Pvt. Ltd. — NO ACTION ON REPLACEMENT OF FAULTY LUMINOUS BATTERY UNDER WARRANTY PERIOD

I purchased Luminous Inverter + Battery IL-16000 (S.No. 498601) on 26th Jun 2009 with warranty of 24 months on Inventor and 18 months on Battery from the shop M/s Dhruv Electronics, Uttam Ngr, ND. The said battery left to give back up in Nov 2010 and problem was duly reported to Luminous Customer Care Service on 04 Dec 2010 under Complaint No. DL 790880. The man from company came, did not resolve my problem and left venue just advising to make battery full of water without any check up of battery and further asking that he would again have a visit on the site for check the battery. After some days, on going off of light, despite filling more water in the battery, I found that there is still no back up from the inverter. Second, the man also did not visit to check the battery. Waiting him, on 24 Jan 2011, I again reminded the customer Care Service of the Company on the problem. The staff visited and inspected the battery thoroughly and declared the battery dead. Since then, I am pursuing the Company for replacement of battery under warrantee period as per my pending complaint No. mentioned above made on 04 Dec 2010 where no action has been taken to sort out the problem. The warranty expired on 26 Dec 2010.

Below are my reminders number pursued to replace by battery :
DL790880.
DL792093.
DL796564
DL800847, etc.

I have been following up for this problem with M/s Luminous for more than 60 days to resolve my complaint. The company should replace the faulty battery immediately to solve the problem as the fault of non-back up was reported within the warranty period.

Ashok Kumar
C-144 Mansa Ram Park
Uttam Nagar, New Delhi110 059
Ph : [protected]

Date : 21st Feb 2011

Luminous batteries — DON'T EVER BUY LUMINOUS BATTERIES

Dont Ever Buy Luminous Batteries. There are better brands available. These guys are cheats. Batteries wont even last the warranty period. My battery only lasted for 10 months and never got a replacement after repeated requests. When the warranty was over, they called up and said they cant help as the warranty is over and they dont have my complaint records.

HP — DEALER NOT GIVING SUPPLY OF BATTERY

THIS IS TO INFORM THAT I HAD ORDERED FOR A BATTERY TO MY LAPTOP CQ 40 317 ON 1ST OF MAY AND THE DEALER HAS ASSURED THAT I WILL GET IT BY NEXT DAY BUT ITS BEEN TWO WEEKS AND HE HAS BEEN DELAYING THE DELIVERY. I HAD ALREADY MADE AN ADVANCE OF RS 1000 FOR THE PURCHASE AND HAD A DEAL THAT THE REST OF THE AMOUNT WILL BE GIVEN AFTER I GET THE DELIVERY. THE DEALER HAS NOT BEEN TAKING MY CALLS. I CANNOT REACH HIM ALSO. THIS IS GIVING ME SERIOUS TROUBLE SINCE I NEEDED IT ON URGENT BASIS.

Luminous — No Bty Backup

Sir, i am serving in Indian army, 10 x UPS collecion from army on Feb 2009, most o[censored]PS are no backup, we are facing more problems o[censored]PS, please info any servicing centre in jammu and suggest to servicing centre repair the UPS.
Please give contact nos of servicing centre.

Dear Sir,

I have purchased luminous battery in may 2010 with invertor & battery waranty is for 24 months but now battery is not working properly .Dealer said that i bind up ihis work and avoid my complaint, After this I have submit my complanint through telephone.my complaint no is 24988 .plz.take appropriate action to solve this problem soon.
Thanks

app;icant
Narain Singh yadax
Sooraj Bhain sr. sec. schuul
Bas kripal Nagar, Kisnain garh Bas
City -Alwar Rajasthan 301405
Email - [protected]@gmail.com

battery back up
Dear Sir,

I have purchase luminous inventer in Apr.2010 & battery waranty is for 18 months but now battery is not working properly . I have already submit my complanint through telephone & my complaint no is ( Jodhpur[protected] date 28/8/2011. Please do the needfull .

Thanks K.G.Jangid [protected]

luminous power technologies pvt.ltd. — inverter not working properly

i purchased tez matrix ups,sr.no-800va b4gt5m[protected], on dt-16/02/2011,in faizabad district,up. It is not working properly as my computer shut down as electricity shut down,I made complaint to local dealer who transfered to company engineer,but no response got yet. please do needful.
avnish

luminous battery not working properly

Luminous battery — not working properly

battery not working properly in warranty perid pls replaced that as soon as possible
product detail- let-18000, no-755464, in 12volt

All the batteries of luminious not powerful and not giving proper backup. All batteries and Managers of luminious at Gagret UNA HP are corrupted, demanding money Rs. 15-20 thousand to giving confirmation to the employee. They should be dismiss/removed from their service in lubminious.

inverter battery — Not Proper Backup

I have purchased a Su-kam battery just three months before but unfortunately it is not giving the proper backup. No company employee has entrertained the problem now and not even checked the water level till now as mentioned in the gaurantee card. so please solve the problem soon.

Dear,
sir
i have purchased luminous battery through jagdamba T.V.center bhatni, deoria, up on dated 7.5.10.i mail to company regarding poor performance of battery on [protected]@luminousindia.com twice two days but there is no response at all.i mention in complain is that battery stay one hour after disrruption of power supply even if electric supply continue 8-10 hour.i handover battery to jagdamba t.v center on dated 17.10.12 and received on dated 1.11.12 but same problem reoccur once again it means company can't do anything against my complain.
plz take necessary action against my complain as soon as possible, i am always grateful to u acts of their kindness.i mention battery model- LE570TT, Product sl no-994050, mfd code-42A4, purchase on dated-7.5.10
APPLICANT:- neeraj kr sharma.cheif health inpestor, nerailway, salempur, Deoria, up

I have purchased luminous battery through ajanta electrical, udalguri up on dated oct' 12 .I mail to company regarding poor performance of battery on e-mail two times but there is no response at all. I mentions in complain is that battery stay two hour after disruption of power supply .I handover battery to ajenta electrical .After 22 days I have not got any response, what will i do . applicant Pabitra das, udalguri, assam

I have purchased Luminous Model Battery, It gave off within 6-7 months.
Their after sales service is either absent or incompetent.
Their non-Luminous brands like Hyundai, etc. are much better. Luminous brand is useless.

sir, iam ranjana srivastava from varanasi u.p.sir we have purchased luminous battery $ inverter[protected] from the date of purchase battery backup is vary bad our exide battery backup(wich is 8 years old) is more than from this battry i have complain 4 times but their are no proper satisfactory response. pls solve my problem

Hello,
I have logged complaint several times on call ([protected] dated 02-11-14 & [protected] dated[protected] for battery maintenance as it's been used for 6 month now. But no action has been taken so far.
Also your engineer Manoj Kumar (Contact: [protected]) never agrees to visit our place and do his job. He asks us to purchase things before he can visit even though our product is under warrenty period.
Kindly look it this matter and solve my problem.
Regards,
Sunil Mishra
(+91) [protected]

sir my luminous battery complen no is [protected] I have no recive my battery from dealer pls solve it

sir my luminous battery complen no is [protected] I have no recive my battery from dealer pls solve it my m. no -[protected]

I have complained on Dt .27.07.2018 bearing no [protected] after that one of the representative came and answered battery damaged on Dt 29.07.2018 then after i repittedly phone toll free number [protected] but response is not satisfactory, today i came to known that from your toll free no my complain become closed so i want to known why my complain became closed without solving my problem .