[Resolved] Mahindra First Choice — Poor service

kenm_s

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

Hi,

Below issues i faced after purchasing the car from Mahindra First Choice Bavdhan, Pune.

1) RC-TC book/Car papers not received - Its now 5th month, im yet to receive the papers for the car on my name. Many follow-ups done personally & on phone but still no luck.

2) AC functionality - I had made to notice the AC functionality of the car from the beginning but there is no permanent solution provided yet.

3) Insurance papers- My insurance papers i received in dec-10. Whereas the insurance came into existence in Sep,10.

4) Insurance cover for the damage - Due to non availability of the papers, i am not able to claim insurance yet.

5) Insurance assistance with the old insurance papers provided- I had no assistance received on insurance covered by the old insurance paper (on old owner's name). As the papers were not received, i could have claimed on the old owner's name. But there is no assistance from MFC.

6) Car Stephanie been used while given for servicing - My car Stephanie was used and damaged the tube/tyre while i had given the car for servicing at your branch. This was came into notice when my car got punctured after servicing done. The stephanie (tyre & tube) was new brand and was never used by me as it was recently purchased before servicing.

7) After purchase of the car, the assistance and care for the customer was observed with less importance.

8) Car loan repayment schedule papers & receipt of the payment- After finalizing the documents of loan, i had to follow up many times and personally collect the receipts & repayment schedule papers. No attention to the customer service & basic responsibilities.

9) Warranty claim - When I claimed for warranty for the issues of the wheel bearings, the technical persons straight away refused. but after showing the warranty documents, they agreed to. This shows the technical team themself do not have knowledge of the warranty parts & the coverage.

Regards.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

feefe

from Mumbai, Maharashtra

HAVE TO SEND 4 E mails as there are 4 attatchements and it just allows me to attatch onme
at a time

i bought a hyundai Accent in jan -12
Car number : MH 04 AB 396

I bought this car in the month of jan -12 where in i was promissed that it will not have any
issue within the first year if any you can come to us.

Since the time i bought this car i had some issues very first a/c in the car was not working
which was bought to one of your representatives notice names ( MR HULE). However he said that
it will be taken care in first servicing which was a complete lie

I had to spend around 3000 for the maintainance of car a/c servicing on 19/02/2012.

After that i went for my 1st free servicing in which we noticed that my car had no proper oil
and other things that were missing i had to pay another 5000 rs for my 1st free servicing on
29/03/2012 ( WHAT KIND OF A FREE SERVICING WAS THAT )

and then in the month of june i did my free servicing for which i paid 1100 rs on[protected]

Again in the month of july i paid 5412 rs cuz power steering pipe had got bad this was covered
under your gurantee however i got no help i paid 5412 rs on[protected]

All the receipts are attatched. and now i have a big problem and i need you to resolve this i
noticed that water gets in my car at front and at the back so i asked you guys to help me i
was sent to AUTO PLANET Again and he tried something which had no resolution, However i paid
400rs and AUTO LANET said that the ISSUE IS RESOLVED.

HOwever i noticed that the problem continued water was getting in my car so i came to first
choice again and they asked me to go to new grage that will resolve this problem i was under
an impression that it will be taken care by you guys as this was spomething not cleared

YOU GUYS LIED ME ALWAYS
now the repair person wants 9500 rs for the work he has done.

Please get this resolved on or before 13- sep -2012

Thanks
HItesh Malhotra
[protected]