[Resolved] Mahindra Scorpio — General Harrasment by Authorised Dealer

gillpik5

from Hyderabad, Telangana

Address:

Dehradun, Uttarakhand

Dear Sir I have been driving a scorpio since the last 5 years and have been going to the authorised dealer for even minor complaints, I would like to bring to your notice regarding the air conditioning repair for which I had gone to them about ten days back, I was facing cooling problem and thus went to the authorised dealers (Premier Motors Dehradun). I was told that the problem is due to the bearings which needed to be changed and the Gas had leaked because of this. I was given the vehicle in the evening duly repaired with a bill of Rs. 6200 as I left the workshop the cooling stoped as the gas had leaked. I took the vehicle to the workshop the following day. The next day I was told that the cooling coil needs to be changed and the same is not available and has to come from nasik by courier. The vehicle was delivered to me after 4 days with cooling coil being changed and the bill was Rs. 12000/-. I drove the vehicle about 50 KMs and the gas leaked once again and the cooling stoped. I once again took the vehilce to the workshop. After 2 days I was told that the compressor has leaked and this has to be changed the cost of which is 19000. During this time I tried to contact the MD Mr. Suri so that I could aprise him with the conditio of the staff, I was told at the reception that we dont know where Mr. Suri is and we are not authorized to give you his number. Under the above mentioned circumstances I was compeled to bring the vehicle from the workshop and now having it repaired in the local market. I will request you to kinldy go into the details of complaint by checking the records at the Dealer End. My Details are : Capt. J.S. Gill , Vehicle No. PIK-5 Scorpio Sports Model. Email: [protected]@yahoo.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

mahindra_admin

from Mumbai, Maharashtra

Dear Capt. Gill, we are sorry to hear about your experience. We have forwarded your complaint to the customer care. We'll be getting in touch with you shortly.
Regards,
The Scorpio team.

ashok Kumar2001

from Delhi, Delhi

Dated: 5th June’2011.
To,

The Mahindra & Mahindra Ltd,

Sub: - Complaint against your authorized Dealer for complete failure to replace the Chassis of Mahindra Scorpio within the warranty period and ill treatment.

Sir,
I would like to inform you that, recently I have three scorpio and fourth one I was plaanning to buy even I have taken the quotation also but the incident which has happened with me is really hurted me. These are my vehicles information:
*Umesh Kr.Singh
JH-09D-5392
Scorpio Glx 9str
Chassis no:BF42A62674
Engine No:BF44A14180

*Ashok Kr. Singh
JH-09K-2001
Scorpio M2DI BS 2
Chassis No:MA1TA2GCK82L73089
Engine No:GC84L174S8

*Ashok Kr. Singh
Scorpio- VLX 7SF A.BAG
M-HAWK
Chassis No:MA1TA2HANA2E41889
Engine No:HAA4E32699

I bought my Scorpio M2DI in 2008 bearing Engine no.GC84L174S8 and Chassis no. MAITA2GCK82L73089 and having registered in our state of Jharkhand bearing no. JH-09K-2001. I have done all the servicing right in time and as per the guidance of your manual book. My vehicle never met with an accident.But its very unfortunate to say that all over sudden the Chassis of my vehicle completely broke during that time when my whole family members are there in the vehicle .

In this regard, I have approached your dealer at Dhanbad(Jharkhand) for replacement, thinking that it will cover under warranty period but your official has not taken any initiative for the replacement and directly refused. With this improper response from your authorized dealer I feel that I should inform yourself once as persons does not response properly .
This annoying attitude of your authorized Agency forcing us to take legal action towards the manufacturer and Mahindra Company.
If we don’t receive reply from your side, we will file case in consumer court, against the manufacturer, Mahindra & Mahindra and Auto Planate, authorized dealer of Mahindra & Mahindra for harassing us as your consumer.
I really have very strong faith on Mahindra Company that’s why I have three vehicles of Mahindra company and fourth one I was just planned to buy within 2 or 3 weeks, I’m sending the copy of quotation also for the forth scorpio which I have taken. But the incident which has happened with me is hurted my trust.
I will request you to kinldy go into the details of complaint by checking the records.

Your’s faithfully
Ashok Kumar Singh
Sector-12/A
Qr No:1376
Bokaro Steel City
Jharkhand
PIN- 827012