[Resolved]  Mahindra Scorpio — Parts replaced & below average service

Address:

Jaipur, Rajasthan

My Scorpio Automatic - RJ-14-UC-0336 (CH No. B2J26750) in the name of Ms. Gouri Bhattacharya Major Service Dt. 31/8/2013 at Auto World Workshop Sitapura, Jaipur My Scorpio Automatic was sent for service on 3108213 at Auto World. I had spoken to Mr Anshul Chouhan ([protected]) regarding the work to be undertaken and had specifically mentioned that the TT Display is not working; the same was communicated by Mr Arif who took the vehicle. In the evening i receive call from Mr. Anshul regarding the Job completion and vehicle ready. I again categorically inquired about the Cleaning & Electronic display - as this complain was not attended on my previous service also. The vehicle was delivered the same evening around 8 pm by Mr Arif when I checked the vehicle the next day TT display was not working out of curiosity I checked the spar wheel the same was dirty and my first reaction was that they have not even cleaned my vehicle on checking further I noticed that this wheel was not same as the other 4, I checked the manual to clear my doubt as to is the spar wheel given by the company not Alloy. My doubts turned to horror I tried calling Mr Anshul but he did not response.As my wheel was changed. On close examination the vehicle was dirty from inside the Air Filter which was changed was dumped on the peach colored matting which left the black strain also the oil changed contained was dumped along side. In all even the basic cleaning from inside was not undertaken. This is my second BAD experience with service issues but now it has gone a step further as they have changed and replaced the Alloy Wheel Today I regret the decision of owning Mahindra Vehicle as I have 3 other Maruti Vehicles for the past 6 years and the Service and customer care is outstanding. I know I have incurred loss on my vehicle as Mahindras slogan of RISE is just the opposite. Note : I have not received the payment receipt or the job history details till now, At time of writing this mail. I was informed that the server is down and I will receive the mail Monday morning detailing the Job undertaken and Cost (I have paid Rs. 5238.00 to Mr. Asif) Hope Mahindra takes corrective measures so that no other customer is harassed in future. Thanks Shashank Bhattacharya [protected]