[Resolved]  Make My Trip — terrible service

Dear Make My Trip

I have been trying since 17.15 today to book flights with your system.

At 1730, after giving all my credit card details, I go to a screen which told me I had been charged with Rs 15,656.00. This same screen said “You have previously attempted to make a booking with similar details. To avoid making a duplicate booking, kindly call our Customer Support team at[protected]MTNL & BSNL) or[protected]All Major Operators) and quote your MakeMyTrip Booking ID : FLT0000758xxxx. Thank you.”

I called your support line which was less that useful. Your customer service representative kept asking me to contact y bank, when what I wanted was to be told if I had any tickets. Eventually he told me there was no duplicate, my payment hadn’t been taken and I should buy the tickets again.

I went through the whole process again, until a reached a screen which says the exact same thing. That I have been charged with Rs 15656 and You have previously attempted to make a booking with similar details. To avoid making a duplicate booking, kindly call our Customer Support team at[protected]MTNL & BSNL) or[protected]All Major Operators) and quote your MakeMyTrip Booking ID : FLT0000758xxxx . Thank you.”

I have called your support line again and cannot get through.

Please accept this as confirmation from me that
1 – I do not wish to book any flights with you
2 – I do not expect to be charged by you for any of the above attempts to book flights
3 – If I am charged by you for the abve flights or anything else I will expect a full refund, plus interest and bank charges
4 – I am notifying the Indian Consumer Complaints Forum of this poor service.

Please confirm you have received and understood all the above

Sincerely

Joe Phelan
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Aug 14, 2020
Complaint marked as Resolved 
 
2 Comments

Comments

I fully agree. I have had problems as follows:

email password login refusing to work and despite reporting it numerous times and asking for new password, it never happens.

Booking system records incorrect telephone reference number making it difficult to follow up by telephone enquiry where the original telephone number given is required as security.

Customer service staff have difficultly understanding spoken english. (that's if you can get through or follow their convaluted telephone system.

Problems with international credit cards - work sometimes and sometimes they dont. If you do not get a confirmatory message, the booking has not been made but the credit may have been debited.



My advice is stay well away from this company.
Dear Joe:
At the outset, regret the inconvenience caused to you. While we accept international card, this was a temporary issue on our site where the error message was shown to customers who have used an international card but not selected the ‘Non-Indian card option’. We have fixed the bug now.
Please be assured your card is not charged for any of the transactions.

Appreciate your co-operation.

Do write to me for any assistance.

Regards
Geeta Eral
Head- Customer Delight
geeta.[protected]@makemytrip.com
Ph: +91 [protected]

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