[Resolved]  Make My Trip — Mislead

Address:

North Delhi, Delhi

I I took my honeymoon package from make my trip.
I am not at all satisfied with the way I have been treated by your company even after spending around 1.30 lacs.
Disappointment started with the day one of the tour, upon our arrival to kuala lumpur we were transferred to Genting ( our first destination) by taxi.
We were promised the transfers by cable car ride to our hotel, cruise and purtajaya tour but the same was not given to us, I felt extremely bad and disappointed as we were misled by your executives. This was very disheartening.

In genting though my hotel was prepaid and pre-booked we waited for almost 5 hours sitting on a chair with all our luggage for check-in as check in timings were after 12 noon ( which was not informed to us) but we reached our hotel at 7:00am in the morning after a whole night journey. I called up Priyanka Juneja who booked my package from rajori garden branch, she informed me that she has left make my trip, then I called up Swati Bhardwaj who was taking care of our tour after priyanka.
Swati was very rude and said `` this is the way your package has been booked and I am just coordinating the same, and I cannot do anything about this.``.

After completing the formalities of check-in in first world hotel, we asked people at reception to send someone to help us taking our luggage to our room which was at 21’st floor, the same was denied. Me and my wife carried two suitcases and 3 bags on our own to our room, we were very tired but still we did not have any option other than carrying the luggage. The same happened at the time of check out as well.

As is mentioned earlier this was my honeymoon trip and the bed which were there in our room were two separate single beds, I called up reception to either join the beds or change our room, the same was again denied and we were left helpless.

Your executives promised us Indian breakfast for all 9 days but the same was not given, we got breakfast only for 7 days and that too was not Indian, that was Malaysia’s regional food which was very smelly and tasteless.

We were promised some shopping vouchers worth Rs. 20000 each for Malaysia, but we received them after our return to India and that too were for India not Malaysia.