[Resolved]  Make My Trip — False booking confirmation and pathetic customer service response.

Address:

Bangalore, Karnataka

I had the worst experience with MakeMyTrip. I made a hotel booking on 7th Oct and it was confirmed. But 3 days before my trip, I spoke to the hotel people and they said they never received any booking confirmation from MakeMyTrip. So then, when I spoke to MakeMyTrip, I was told that the hotel is sold out and they are arranging alternate accommodation. Had I not called the hotel myself, I would have never realized that MakeMyTrip has not transferred my booking confirmation to the hotel and it would have been a disaster if I had reached the hotel per my schedule. I spent more than 9 hrs on phone talking to MakeMyTrip customer care to resolve this issue and it was extremely bitter experience. I would always get transferred to some extension and my call would get disconnected. Why did MakeMyTrip book my reservation and also made me pay full payment upfront. I was told that the booking is confirmed. However, they did not pass on the booking details to respective hotel. And later I was told that the hotel is sold out for given date. How the hell I was told that there is plenty of place at the time of booking and also made me pay the full payment and later the hotel went sold out ?? I really don’t understand what is the booking policy of MakeMyTrip. It seems that MakeMyTrip doesn’t even bother checking for room availability while making a booking. They blindly do the booking and later say that we are arranging alternate accommodation. And the customer is left burning. Besides, the alternate accommodation that I was offered was cheaper than what I had booked an and the person on the phone (Ishaan) was talking to me as if they are doing a favor to me by arranging alternate accommodation. This whole ordeal could have been avoided. I booked my ticket on the phone with MakeMyTrip employee Ishteyaque Alam (Ishteyaque.[protected]@makemytrip.com). I asked him 3-4 times on the phone whether rooms are available and he said there are 3 room available and he forced me to book it on the phone and told me that don’t book online. Ishteyaque lied to me on the phone. I listened to him and did the booking and then how 3 days down the line hotel was sold out and my booking was no good? Ishteyaque.[protected]@makemytrip.com << this guy led to entire disaster with I canceling my booking as MakeMyTrip was just freaking useless in handling customer. Sick customer service. I was always promised a callback in 10 minutes and no one would ever call me back even after 12 hrs. Below is the list of people I spoke to during this ordeal and they were all bluffing: Ishteyaque Alam (x3579) Rajeev Sharma (x3840) Sachin (3877) Raghvendra Shinoy (+91 [protected]) Ishaan (+91 [protected]) And all of above folks were just trying to get rid of me on the phone. I had to cancel my booking finally as there was no confirm word from MakeMyTrip was given. I really want people like Ishteyaque Alam be taught not to lie on the phone. This is a serious misbehavior being in service industry. He is the one who started this whole issue. He could have told me on phone that the hotel is sold out and I would have looked other places. The end result is I had to cancel my long weekend plans which I had been looking forward to for more than 2 months. There was no mistake of mine but MakeMyTrip’s pathetic service screwed my long weekend plan. This is my bookingID: IN1310B1S041173 ..and I am still waiting for the refund. -Dheeraj.