Make My Trip — Misbehaved by Make my trip Vendor and wrong resolution by Make my trip

Hi My name is Biswaranjan Samal. I have booked a bus tickect on make my trip on on 06/09/2013, from Pune -Bangalore, i could not able to cath the bus because of misguided by Bus operator(VRL travels), i missed the bus and the very next day i had a interview AT Bangalore, it was very important for me, when i registered a complaint at Make my trip website on 07/09/2013, i was assured that i will get a resolution in couple of days, but it is 20 days over till now no feedback..i called to customer care there are useless, please give me a solution.