Make My Trip — REFUND OF DEPOSIT

Address:

Bangalore, Karnataka

Reference ID: [[protected]] INW1202Q0020989-la for my holiday package from Make my trip

I had planned a holiday for Kashmir and booked a package with Makemy Trip. I was asked to pay 50% advance and the remaining 50% one month before the journey commenced. However, I wrote to the company executive and they agreed that the balance money could be transferred after the tour was completed. Since this was not confirmed in writing, I sent an email to the company telling them that I would avail the package only when this condition was met.

After receiving my email, the company sent me the itinerary and the booking code and asked me to pay the balance within 30 days. I objected and called the senior official and asked them to cancel the booking. They pleaded with me stating that it was the fault of the junior colleague of their who had made a promise that is contrary to the company policy for payments.

The senior official was willing to give in writing that in the event the company did not provide the services that promised as per the itinerary, they would make a refund to me. Satisfied with this argument, I decided to go the package and asked them to send me the itinerary once again. I also transferred a sum of Rs 23,000 to the company's account as advance.

However, when I checked for the star status of the hotels that we had to e accommodated, I found that the company was misleading us. 1 & 2 star status hotels were mentioned as 3 star. When I confronted, they had no answers and finally when they were not able to give me the bookings in 3 star status hotels, the executive said that he will arrange to refund the full money.

I have been demanding an email from the company stating that my booking is cancelled and the refund has been ordered. The company is refusing to send me an email to this effect. I have sent reminder emails to the company but no one is acknowledging and till date I have not received my refund

P A Narayan