[Resolved]  Make My Trip — Wrong Booking

Hi,

I am Vishal Kapoor.

I had booked 4 tickets through makemytrip.com from New Delhi to Kolkata on the 12th January 2013 for Rs 2013(each) plus an extra charge of Rs500/-, total of Rs8552/- on Spice Jet flight SG-607.
The journey date was for 6th February 2013.The booking id is NF[protected]. The ticket was booked @ 8:57am on 12th Jan 2013.

However upon receiving the mail from makemytrip for the booking it showed my booking from Kolkata to New Delhi on 6th February 2013 through Spice Jet flight SG-219. I immediately cancelled the ticket @ 9:07am on 12th Jan 2013.
I tried calling makemytrip helpline @[protected] from 12th Jan to 15th Jan 2013. Either the line used to be busy or I was on IVR for 7 to 8 minutes everyday for 8 to 10 times that I called each day.
I finally got through on 15th Jan and spoke to Sumit and asked for a complete refund of Rs 8552/- or provide me with my original booking at no extra cost. Sumit confirmed that my case has been escalated and that I will get a call within 2 days regarding my issue and that I will get a choice either to have complete refund of Rs8552/- or a booking for my original ticket from New Delhi to Kolkata on 6th Feb 2013 or both.

My refund has been processed for only Rs 3552/- with deductions of Rs 5000/- { (1250*4) (1000 cancellation charge & 250 makemytrip cancellation charge) per ticket}

However till date I have not received any call or email regarding my refund status or a fresh booking. I have tried calling them again on[protected] but the line remains busy forever as usual.

Request your help in getting this resolved as my travel date is nearing.

Regards,
Vishal Kapoor