MakeMyTrip — refund not yet received of tct booked on 20/12/08

We booked two tckt for Del to Ruh on 20/12/08 & then got them cancelled. But till date we have yet not received our refund amount.
You are kindly requested to do the needful and kindly refund our amount after deducting your service charges.
PNR No NXBKGW
MAKEMYTRIP BOOKING NO. IN0812B04255 DATED 20/12/08
YOUR EARLY REPLY HIGHLY AWAITED.
PH. NO. [protected]