[Resolved]  MakeMyTrip — Money deducted, ticket not issued

I made an online return ticket booking under the ID FLT[protected] (amount Rs14398)on Sep17th at about 5.45 pm. Due to some ‘communication failure’ I wasn’t provided with any PNR number or status, neither did I receive a call from the customer care as promised on the website. This leaves me with no option to make any other booking as I don’t know if the current ticket is confirmed or not.

After repeated calls and speaking to numerous customer care excecutives till into late ours afermidnight and being promised that the matter will be looked into with utmost urngency, that our call will be returned in half an hour etc, noone called me to resolve the matter. I am writing this at this odd hour of the morning, not knowing if I will be able to board my flight at 10 am or be able to make an alternative booking.

I think this is extreme irresponsible behaviour on the part of not just customer care but also senior management which conveniently stays away from the scenes. Whom is a customer supposed to contact in such events? Your 24 hour customer care numbers are never picked up and customers are harassed by being put on hold for long hours and then the calls are cut only to be put to a new excecutive who asks for the entire story to be repeated n number of times.

I am on the verge of suffering heavy losses if I miss my flight and will take this matter up with utmost seriousness. Kindly respond to this with the urgency it warrants. I have made numerous hotel and flight bookings on Makemytrip and am enraged by the situation.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
 
3 Comments

Comments

Hi,

I booked the ticket from cochin to bangalore and return. My money got deducted and no ticket.

I have sent 3 mails to customer service. Only getting an auto reply each time that it will be replied. 2 days gone but still no progress. Calling customer care only auto answering machine is replying. Don't know whether I will get the money back or no. This should be taken case if make my trip is planning to have a long term stand at market. Can any body pass me the number where I can contact the makeMyTrip members...


regards,
I am too a victim of the same problem, it has been 45 days long wait...now and I have not received the refund yet
Has any action been taken against MakeMyTrip...please respond

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8092
    Pending
    0
    Resolved
    3071
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information