[Resolved]  MakeMyTrip — Ignoring refund request and going lie

We booked Jet Connect flight no 9W-2401 (FLT[protected]) which was scheduled to reach from
Kolkata to Pune on 12th December. But the flight was cancelled when it reached Mumbai . The Jet Airways people provided the refund voucher for the same. They asked to get the refund through Make my trip as the ticket was booked by Make my trip .

As discussed with Make my trip we have provided all required documents i.e scan copy of E-tickets, Boarding pass, Refund Voucher (Provided by Jet connect). But they were just going lie by saying that they haven't received the scan copy of those documents but we marked cc to our own email id and we got those mails along with those scan copy documents at the same time. Then they had to agree that they have received. But by that time they forgot my original request and they were asking us "What is you demand Sir". Then we replied with our old story along with the required documents again. After that they were saying that they were trying to reach us over phone nos whereas we haven't got any miscall in our cell nos. Then we have sent the reply mentioned below along with 2 contact nos. But till date we haven't got any calls, any mails regarding the same. :


----- Original Message -----
From: Tamal Chakraborty
To: [protected]@makemytrip.com
Cc: [protected]@hsbc.co.in ; Maumita ; [protected]@gmail.com ; [protected]@gamil.com
Sent: Tuesday, February 23, 2010 11:02 AM
Subject: Fwd: INO912R0051920: Refund Request [Incident:[protected]] [Incident:[protected]] [Incident:[protected]]




As per your mail I have provided 2 contact nos to contact us, but havn't gt any response (calls/ reply) from ur end.
Kindly contact me in [protected] . Else you cant talk to my wife Maumita Roy at [protected] any time. She was travelling in that Jet Connect flight (9W-2401) (FLT[protected]) (* Chk the E-tickets, her name is mentioned there in Passenger name field) from Kolkata to Pune (Via Mumbai) on 12th Dec. But the Mumbai -Pune flight journey was cancelled when it reached Mumbai .
The Jet Airways people provided the refund voucher.
As per the calls and earlier mails that I had with you on this I have already
presented you the proofs (E-tickets, Boarding pass, Refund Voucher).


My wife Maumita is always available in her contact no [protected]. In case if you find it difficult to reach me ([protected]) u can contact her any time for any more clarification.

But pls close this issue urgently as it is pending for a long time.

Regards
Tamal ([protected])







[protected] Forwarded message[protected]
From: Tamal Chakraborty <[protected]@gmail.com>
Date: Mon, Feb 22, 2010 at 10:49 AM
Subject: Fwd: INO912R0051920: Refund Request [Incident:[protected]] [Incident:[protected]] [Incident:[protected]]
To: [protected]@makemytrip.com
Cc: [protected]@hsbc.co.in, [protected]@gmail.com, [protected]@gmail.com, Maumita <[protected]@niccoventures.com>




Hi,

Thanx for the reply.
Kindly contact me in [protected] after 2 pm. Else you cant talk to my wife Maumita at [protected] any time.


Kindly do the needful asap.

Regards

Tamal ([protected])
Maumita ([protected])








On Sat, Feb 20, 2010 at 5:43 PM, MakeMyTrip <[protected]@makemytrip.com> wrote:








Subject
Fwd: INO912R0051920: Refund Request [Incident:[protected]] [Incident:[protected]]

Discussion Thread
Response (Mamta Rai) 20/02/2010 05.43 PM
Dear Mr. Chakraborty,



Greetings from MakeMyTrip!



At the outset, we apologize for the inconvenience caused to you due to delay at our end.


With reference to your e-mail, Sir, we are unable to reach on your no ([protected]) we requesting you to kindly call us on our toll free number, So that we can assist you further.



Once again, please accept our sincere apologies for any inconvenience caused.



Let me assure you that what happened in your case is not typical of Makemytrip’s level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.



For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline).You may also write to us through reply email or writing to [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com


We value your business with us and look forward in assisting you with all your travel plans.



Regards,

Mamta Rai

MakeMyTrip (India) Pvt. Ltd.

103 Udyog Vihar Phase I

Gurgaon -122016 (Haryana)

Toll Free:[protected]MTNL/BSNL phones)

Toll Free:[protected]All Major Mobile Operators)

Tel:[protected],[protected]

E-mail:[protected]@MakeMyTrip.Com



You are welcome to write to our management with feedback about our services. CLICK HERE: share.[protected]@makemytrip.com
Customer (TAMAL CHAKRABORTY) 19/02/2010 03.50 PM
Dear Vikrant,

I want the refund amount (Rs 1450.00) mentioned in the refund voucher which
was provided by Jet Connect due to cancellation of Mumbai to Pune journey of
the flight no 9W-2401 (FLT[protected]) which was scheduled to reach from
Kolkata to Pune on 12th December. But the flight was cancelled when it
reached Mumbai . The Jet Airways people provided the refund voucher.
As per the call and mails that I had with you on this I have already
presented you the proofs (E-tickets, Boarding pass, Refund Voucher) several
times.
Now, it is high time to get the actual refund amount rather than another
enquery mail from your end.
Kindly do the needful asap.
Regards
Tamal
[protected]

[protected] Forwarded message[protected]
From: Tamal Chakraborty <[protected]@gmail.com>
Date: Thu, Feb 18, 2010 at 5:12 PM
Subject: Re: INO912R0051920: Refund Request [Incident:[protected]]
[Incident:[protected]]
To: MakeMyTrip <[protected]@makemytrip.com>
Cc: [protected]@hsbc.co.in, Maumita <[protected]@niccoventures.com>,
[protected]@gmail.com, [protected]@gmail.com

Dear Vikrant,

I want the refund amount (Rs 1450.00) mentioned in the refund voucher which
was provided by Jet Connect due to cancellation of Mumbai to Pune journey of
the flight no 9W-2401 (FLT[protected]) which was scheduled to reach from
Kolkata to Pune on 12th December. But the flight was cancelled when it
reached Mumbai . The Jet Airways people provided the refund voucher.
As per the call and mails that I had with you on this I have already
presented you the proofs (E-tickets, Boarding pass, Refund Voucher) several
times.
Now, it is high time to get the actual refund amount rather than another
enquery mail from your end.
Kindly do the needful asap.
Regards
Tamal
[protected]







On Sun, Jan 24, 2010 at 8:18 PM, MakeMyTrip <[protected]@makemytrip.com> wrote:
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