[Resolved]  MakeMyTrip — Fellow passengers beware! Do not book US to India throgh Makemytrip

I made a reservation on Makemytrip.com for a flight from Detroit (DTW) to Newyork (JFK) on Delta Airlines and onwards from Newyork (JFK) to Chennai (MAA) on Jet Airways. I was initially impressed by the affordable price (saving about $200 compared to the Jetairways.com, Lufthansa.com or Delta.com). But the old saying "if its too good to be true, then it probably is a scam" reminds me to never do this again!

Makemytrip does not issue any vital information about requirements for check-in, such as time for check-in before departure. Delta Airlines verifies that I checked-in with the agent in the airport 50 minutes prior to departure of the flight. Delta's website states that passengers are required to check in with baggage no less than 30 minutes prior to departure on domestic flights, such as my segment with Delta (Detroit-Newyork!).

https://www.delta.com/traveling_checkin/itineraries_checkin/requirements/#when

I also happened to be in the check in line for 45 minutes prior to checking in with the agent. I have a written declaration from my colleague who drove me to at the airport, that he dropped me off over 90 minutes prior to scheduled departure.

Delta and Jet Airways say that since the reservation was made through Makemytrip, they are NOT responsible for rebooking/refunding/reissuing/cancellation. They ask me to deal with Makemytrip.

It is clear that the airlines can sell these lowest priority tickets through makemytrip on "pre-negotiated" discounted fares but will do everything they can to offload and/or marginalize passengers that booked through Makemytrip.com.

Makemtrip.com is not cooperative as they claim that Delta states that I was a "no show". They are not helpful in reclaiming the ticket nor representing me (their customer) to the airlines.

My round-trip ticket was $1230 and it is likely that between the airlines and Makemytrip, I will receive almost no refund after cancellation penalties, no rebooking, or no reissue. Between this collusion among Makemytrip, Delta Airlines and Jet Airways, there is no accountability as they are all happy to ask me to talk to the other parties. I can not believe this is any thing short of an illegal scam to take advantage o[censored]nsuspecting consumers like you and me.

At this point, Makemytrip is supposed to refund some portion of my fare. I intend to take this up legally, depending on the final outcome of my conversation with Makemytrip. I will keep you updated.