[Resolved]  MakeMyTrip — Non-refund of Rs.19,838/- being charged twice for the air journey

Dear Sir,
1. On 31.3.2010, I booked two air tickets on line using the website "Make My Trip" for the journey between Port Blair & New Delhi against booking id FLT[protected] costing Rs. 19,838/- using SBI ATM cum Debit Card.

2. It was noticed on the same day that my account was debited twice on 31.3.2010 for the same journey.
3. I immediately contacted the Call Centre and as per their advice, sent the PDF scan copy of SBI ATM account statement on 31.3.2010 itself.
4. Again I sent the scanned PDF copy of my SBI Saving Account statement on 3.4.2010 and followed it up through e-mail ([protected]@makemytrip) on dated 5th and 6th April 2010. In addition I telephoned the Call Centre three times during this period to know the status of my grievance. Each time, a new agent attended the call and promised to look into the complaint with no result so far.
5. Sir, I am a senior Class-I officer in the Centrtal Govt. and working on depuation with BSNL Corporate Office and I live on limited salary. The amount of Rs. 19,838/- being debited twice from my account is causing lot of financial hardship and mental torture to me with no hope of redressal from Make my Trip end.
Sir, I request your esteem organization to take my case with M/s. make my trip as they are not addressing my genuine complaint inspite of my repeated requests. I shall always be grateful to you for the help.
M.K. Jain, [protected]
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May 12, 2017
Complaint marked as Resolved 
Verified Support
Apr 09, 2010
MakeMyTrip India Customer Care's response
Dear Mr. Jain,

With reference to your communication with a MakeMyTrip representative yesterday, please note that your transaction was unsuccessful on our website. The screenshot of the same was shared with you.

Further, we are following up your case with CC Avenue to resolve the matter.

Appreciate your co-operation.

Regards,

MakeMyTrip Care
Verified Support
Apr 12, 2010
MakeMyTrip India Customer Care's response
Dear Mr. Jain,

As a follow up to our earlier response, the amount will be credited back to your account as per your bank's processes. You will need to follow up with your bank for the same.

Regards,

MakeMyTrip Care
 
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