Comments
Refund not done
I have booked an airline ticket and was supposed to fly on 8th September. Due to death in my family I was unable to do so. I contacted the Alitalia Office and they were so considerate and emailed me that there would be no cancellation fee. I have emailed make my trip the death certificate and still it has been more than a month and I haven't heard any update from them. I keep getting the same template email from them that someone will get back within 2-3 days and it has been more than 40 days now and the amount to be refunded is Rs 44000. The customer service is the worst that you can possibly imagine. The irony is when I spoke with Alitalia head office and told them that my ticketing agent is Make my trip, they told me good luck getting refund from them. This is the Head office of Alitalia. my booking id is NN[protected] and my contact no is [protected]
I have booked an airline ticket and was supposed to fly on 8th September. Due to death in my family I was unable to do so. I contacted the Alitalia Office and they were so considerate and emailed me that there would be no cancellation fee. I have emailed make my trip the death certificate and still it has been more than a month and I haven't heard any update from them. I keep getting the same template email from them that someone will get back within 2-3 days and it has been more than 40 days now and the amount to be refunded is Rs 44000. The customer service is the worst that you can possibly imagine. The irony is when I spoke with Alitalia head office and told them that my ticketing agent is Make my trip, they told me good luck getting refund from them. This is the Head office of Alitalia. my booking id is NN[protected] and my contact no is [protected]
Dear prats26
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care
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Make My Trip — Cancellation of ticket
they are calling us and saying that the price at the time of booking was not correct....and the ticket will be cancelled if don't pay money