MakeMyTrip — Denial of Hotel after confirmation

Hi -

I booked Vythri Resort at Waynad for a 2N/3D stay from MakeMyTrip on 20-Sep-11 and received a confirmed Hotel Booking Voucher from them on the same date. Also, the full booking amount of Rs.17437 was charged on my credit card. The voucher clearly said that the booking was confirmed and that i need not call the hotel or MakeMyTrip for further confirmation.

Today, on 23-Sep-2011, I received a call from them that my booking has been denied and they will book me at another hotel or refund the money. This solution is unacceptable to me for the following reasons:

I cannot cancel because:

1. Me and my wife have already taken approved leave from work.
2. We have made travel arrangements and cancelling will invite severe penalty

I do not want to stay at another hotel because:

1. No other hotel at Waynad is of the same standard and are mostly inferior.
2. Other hotels were a lot cheaper at the time i booked this hotel, now MakeMyTrip is telling me that they are of the same value and equivalent.

I am planning to take MakeMyTrip to court for this breach of trust and business malpractice. If anyone has been through simialr harassment at their hands, please let me know your contact details and we can file a class action suit. If anyone has taken them to court already, please share your experience so that we can benefit from your litigation experience.

Also, please desist from doing any business with them as they are more expensive for one, and as per my discussions with my collegaues, this is their "Business As Usual" practice.

Regards.