MakeMyTrip — Mentally Harrasment

Address:

Gurgaon, Haryana

I am Sushil Jain, I booked a air ticket for "NEETI THAPLIYAL" from Banglore to Delhi on 26th Jan'12 for 04th feb'12 and the booking ID is IN1201B14452

When Passenger named "NEETI THAPLIYAL" reached the Airport, then she was told that this flight has been cancelled and her PNR number is not even listed on same flight which has been cancelled.
But I/She never received an email/sms/call from makemytrip about the cancellation of flight.
Now she had to book another flight on "Jet Airways" for higher price.

When NEETI told me about the same, I called to Makemytrip customer care and talked to Satish Kumar(International Post Sales deptt) and he told me that Makemytrip was never informed by the Airline about cancellation. (Call reference id is :[protected]
In short he lied to me because "NEETI" was told at ticket counter that Makemytrip was informed by Airline and her PNR is not even listed on the passenger list on same flight.

Also, I want to bring out this to your notice that She was moving to Delhi from Banglore with whole luggage.
She was harassed by you and began crying over phone.

In regard to my case, I have the following demands:

(I) Refund of Rs 5200/- WITH INTEREST.

(II) Compensation of Rs 20,000/- for the Mental Harassment and agony that Me and She have gone through because of your company.