[Resolved]  MakeMyTrip — Quality of service and their efficiency

Address:

Delhi

This complaint is regarding a pathetic travelling experience arranged by MakeMyTrip india Pvt Ltd. I had booked a package called "Himachal Hues" scehduled on 8th May ex-Mumbai. This package was for Delhi, Shimla, Manali & Chandigarh. We were 17people in that particular tour. From day 1 when we boarded the ac bus in Delhi I had doubt regarding the condition of the bus. I had spoken to Mr. Ashish Kaundal of MakeMyTrip regarding the condition of the vehicle and asked him to replace it with another bus. he denied it. Now when we started for Shimla, it was a nightmare for us as that vehicle took 14 hours to reach Shimla which was expected to take at most 10 hours. This happened not because of traffic or poor road condition, rather because of the condition of the vehicle. Similar thing happened from Shimla to Manali and from Manali to Chandigarh. This tour was supposed to be an escorted tour, but the guide named as Nadeem Khan was not playing the role of a guide as he was travelling for this tour for the first time. I wonder how can a tour company arrange a guide who is not being into those places before? This has caused to miss some sight scenes as that guy was not aware of those places. We brought this fact also infront of makemytrip people and they assured me that in manali they will arrange a local guide. But we were stunned that there was no local guide at Manali too. The worst happened when we reached Chandigarh. It took 14 Hours to reach Chandigarh from Manali as we were demanding to change that vehicle by which we were supposed to travel back at Delhi at next day. When we were asking the Driver to drive little faster he said that he can not drive faster as there was problem in the steering. He also told that if he tries to drive fast then there might be brake failure also. I wonder how we can have this kind o[censored]nsafe vehicle for this tour which includes lot of hilly areas. We also came to know this driver is having a case against him.Driver Satish khurana also tried to abuse and threaten us. We informed these incidents to MakeMyTrip and still they didn't change the vehicle and helplessly we had to come back to Delhi with that same vehicle taking our life in danger.

Atin Mukherjee
Mumbai
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