MakeMyTrip — payback points not credited

Address:

Mumbai City, Maharashtra

Horrendous, Ruthless, In-Sensitive, Non-Cooperative, Rude Treatmen

I had redeemed my payback card on the makemytrip website on 17th feb 2013-sunday morning

I had redeemed 15,800 points (INR 3750), for which payback has sent an order id on sms. order id-911166

to avail of my discount which was Rs.3,950, MMT staff informed me that i need a e-voucher code which would be emailed by the payback team

As payback call centre operates only till 7pm , I had to wait for 10 hours now to speak with their team, this is the most shocking bit

When in conversation with the payback personnel (RAJAN CHETRI), I was informed that the evoucher is generated by MMT and they should have emailed it to me.

I, then initiated a conference call between MMT, Payback and myself, At first Ms.Nisha from MMT tells me blatantly to put this down on email and they will take 24 hrs to revert.

My only question to the above is"Why should i email, please call your senior"

After waiting for 5-7 minutes Mr Rahul, supposedly the floor supervisor intervenes and warns me on the way i speak, WOW!!!
He then put me on hold, comes back and tells me that the evoucher code would be emailed to me asap.
Also informs me that as per policies if a customer does not get an evoucher code immediately, he will receive it within 24 hours.